Cannot send or receive photos

InDeed

Hello,

I recently replaced my son’s Gabb Pro 3 for another 3. I’ve activated it, logged in under his ID, and synced his phone with Parents Messenger, Gabb app, etc. Everything is up and running.

That said, since he’s gotten his new phone he has neither been able to send nor receive images, gifs, videos, etc. but could last week on his original phone. I checked the controls on the parent messenger app and have reached the limit of what I can do on that app. It doesn’t matter who try’s to send to him, or who he sends to, no pictures or videos work.

help!

ReaganKowal

Hello @InDeed,

Sorry to hear you are having trouble with the photo and video messaging (MMS messaging) on your Gabb Phone 3 Pro. Here are a few troubleshooting steps to start with to help resolve this error:

1. Ensure that Photo Messaging (MMS) is enabled on your plan:
   1. Log into your MyAccount at Gabb.com
   2. Scroll to the line and look under Plan Details
   3. Make sure your plan is a Standard or Advanced plan type as they support MMS (group/image texting). Our Starter plan does not support this functionally.
2. Reset the Gabb Phone 3 Pro:
   1. Settings App > General Management > Reset > RESET NETWORK SETTINGS
3. Resets with Customer Support:
   1. Our Customer Support can be contacted by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
   2. Any further Customer Support information can be found on our website under Contact Us.

It looks like our Customer Support has reached out to help troubleshoot this with you. Thank you for working with our team to get this resolved!

-Reagan

WJS

Recently bought my daughter a gabb ohone 4 with the standard plan, which is supposed to include image and group texting. After hours on the phone with support, a swapped SIM card, and now a completely new gabb phone 4 sent to me, the problem is not resolved and she is still unable to send or receive pictures in her gabb messenger. This is getting extremely frustrating, is anyone else having this issue?

We’ve tried all the obvious resets, factory resets, syncing settings, etc… I’m out of ideas and ready to cancel my account.

MacLean09

I’m having the same issue on the Gabb 4 we just got. I’ve done the resets and still can’t send pics. Image shows as outgoing but just spins and doesn’t send.

Also, his friends can’t download the messenger app as it says we need to approve them. Not sure how since we sent the request. Confused,

KatieJ

I have sat on the phone with customer support many times now, done all the troubleshooting they say they can do and our phone still will not send or receive picture messages. I am now being told that there is nothing more they can do as it is a known issue and they "are working on it". I feel a little uneasy about this and not sure why I wasn't initially told this if it's true. Any insight on the picture message issue with Gabb Phone 4? I have had a few other issues with it right out of the box and this is really starting to get discouraging.

andreakristeen

We are having the same issue. Just got the Gabb Phone 4 for my daughter and she can't send or receive pictures even though MMS is activated and we specifically paid for the plan that does group texting and images. Images she tries to send just spin and spin and fail. Images she tries to receive come in as "Download failed." Has anyone figured this out? I don't really want to spend hours on the phone if it's a known problem. Would rather just return the phone. Which is very disappointing!

GrantS

I’m having the same problems mentioned here. I came here looking for a solution, and it sounds like this is still an on going issue. Any updates?

Asado

Same issue here!!!