Cannot send or receive photos

InDeed

Hello,

I recently replaced my son’s Gabb Pro 3 for another 3. I’ve activated it, logged in under his ID, and synced his phone with Parents Messenger, Gabb app, etc. Everything is up and running.

That said, since he’s gotten his new phone he has neither been able to send nor receive images, gifs, videos, etc. but could last week on his original phone. I checked the controls on the parent messenger app and have reached the limit of what I can do on that app. It doesn’t matter who try’s to send to him, or who he sends to, no pictures or videos work.

help!

ReaganKowal

Hello @InDeed,

Sorry to hear you are having trouble with the photo and video messaging (MMS messaging) on your Gabb Phone 3 Pro. Here are a few troubleshooting steps to start with to help resolve this error:

1. Ensure that Photo Messaging (MMS) is enabled on your plan:
   1. Log into your MyAccount at Gabb.com
   2. Scroll to the line and look under Plan Details
   3. Make sure your plan is a Standard or Advanced plan type as they support MMS (group/image texting). Our Starter plan does not support this functionally.
2. Reset the Gabb Phone 3 Pro:
   1. Settings App > General Management > Reset > RESET NETWORK SETTINGS
3. Resets with Customer Support:
   1. Our Customer Support can be contacted by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
   2. Any further Customer Support information can be found on our website under Contact Us.

It looks like our Customer Support has reached out to help troubleshoot this with you. Thank you for working with our team to get this resolved!

-Reagan