Cannot send or receive photos
Hello,
I recently replaced my son’s Gabb Pro 3 for another 3. I’ve activated it, logged in under his ID, and synced his phone with Parents Messenger, Gabb app, etc. Everything is up and running.
That said, since he’s gotten his new phone he has neither been able to send nor receive images, gifs, videos, etc. but could last week on his original phone. I checked the controls on the parent messenger app and have reached the limit of what I can do on that app. It doesn’t matter who try’s to send to him, or who he sends to, no pictures or videos work.
help!
Comments
-
Hello @InDeed,
Sorry to hear you are having trouble with the photo and video messaging (MMS messaging) on your Gabb Phone 3 Pro. Here are a few troubleshooting steps to start with to help resolve this error:
- Ensure that Photo Messaging (MMS) is
enabledon your plan:- Log into your MyAccount at
Gabb.com - Scroll to the line and look under
Plan Details Make sure your plan is aStandardorAdvancedplan type as they support MMS (group/image texting). OurStarterplan does not support thisfunctionally.
- Log into your MyAccount at
Resetthe Gabb Phone 3 Pro:- Settings App > General Management > Reset > RESET NETWORK SETTINGS
Resetswith Customer Support:- Our Customer Support can be contacted by
chaton www.gabb.com, or byphoneat 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. - Any further Customer Support information can be found on our website under
Contact Us.
- Our Customer Support can be contacted by
It looks like our Customer Support has reached out to help troubleshoot this with you. Thank you for working with our team to get this resolved!
-Reagan
0 - Ensure that Photo Messaging (MMS) is
-
Recently bought my daughter a gabb ohone 4 with the standard plan, which is supposed to include image and group texting. After hours on the phone with support, a swapped SIM card, and now a completely new gabb phone 4 sent to me, the problem is not resolved and she is still unable to send or receive pictures in her gabb messenger. This is getting extremely frustrating, is anyone else having this issue?
We’ve tried all the obvious resets, factory resets, syncing settings, etc… I’m out of ideas and ready to cancel my account.
1 -
I’m having the same issue on the Gabb 4 we just got. I’ve done the resets and still can’t send pics. Image shows as outgoing but just spins and doesn’t send.
Also, his friends can’t download the messenger app as it says we need to approve them. Not sure how since we sent the request. Confused,
2 -
I have sat on the phone with customer support many times now, done all the troubleshooting they say they can do and our phone still will not send or receive picture messages. I am now being told that there is nothing more they can do as it is a known issue and they "are working on it". I feel a little uneasy about this and not sure why I wasn't initially told this if it's true. Any insight on the picture message issue with Gabb Phone 4? I have had a few other issues with it right out of the box and this is really starting to get discouraging.
1 -
We are having the same issue. Just got the Gabb Phone 4 for my daughter and she can't send or receive pictures even though MMS is activated and we specifically paid for the plan that does group texting and images. Images she tries to send just spin and spin and fail. Images she tries to receive come in as "Download failed." Has anyone figured this out? I don't really want to spend hours on the phone if it's a known problem. Would rather just return the phone. Which is very disappointing!
1 -
I’m having the same problems mentioned here. I came here looking for a solution, and it sounds like this is still an on going issue. Any updates?
1 -
Same issue here!!!
1 -
Sounds like this still needs a resolution. Got 2 phones doing this same thing just activated this weekend.
2 -
We have had the same issue for 2.5 weeks. At one point on my first chat they did "fix" it but then images stopped working again. I've tried everything.. it seems really silly to roll out a new phone when the software isn't ready. I can't tell if I'm happy or more upset that this is a widespread issue and not just me. I've tried Reagan's troubleshoot many many times.. never works. This "upgrade" to the 4 has defeated the purpose of even having this phone. Hope it gets fixed soon 😔
3 -
Also having the same problem, Standard Plan, Gabb Phone 4. We need direct communication from Gabb or this is a deal breaker obviously.
0 -
I am in the same boat with everyone here. Just started setting up my son’s Gabb 4 and having the same issue trying to send or receive photos. Really need someone from Gabb to reply to this thread and update all of us on a feature that I know is a main reason why we are all paying for the more advanced plan. I’m starting to wonder why I just didn’t cave for an iPhone with all the parental controls. Gabb needs to update or start refunding the difference of the advance versus standard plan from the date the issue started until present for the false functionality.
1 -
I just got a Gabb phone 4 for my daughter’s birthday today. Gave it to her yesterday. Had a heck of a time setting it up to begin with (had to contact customer support). Now, I’m having the same issue of not being able to receive and send photos. Defiantly need a resolution here. I signed a contract for the middle plan specifically for the photos.
1 -
Same exact problem on a new Gabb phone 4. It's nice to know we aren't alone in this issue, but super frustrating that this is happening. Especially when they make you pay extra for this specific feature.
1 -
I see a lot of problems with the photo sending and receiving on the Gabb 4 phone but I don’t see any one that had had their phone fixed. I bought a new Gabb 4 on Dec 12, 2024 and it has never received or sent a picture. Several “chats” online and several phone calls to customer service and it still doesn’t work. A very nice lady said it is GABB’s highest priority and only recently have been aware that it is a real problem. We have the advance plan and we should be able to have this function work. Seems like false advertising at worst and not taking it as seriously as they should at least. They do give me credits of $10.00 a couple of time, which is nice.
Makes me wonder why they make newer models when the 4 doesn’t work. Dash0 -
I have the same issue
0 -
yep! I have the same problem.
0 -
It is a know problem with the gabb 4 phone, according to customer service. They have no idea what is causing the issue and have no idea how long it will take to figure it out and get fixed. As of this post, I have been having the issue for a week. Hey, they will give you a $20 credit though! Sure am glad I took the no contract plan.
0 -
Same issue. Hopefully there will be a resolution soon as this is the reason we opted for this device/plan. @gabbwireless
0 -
Same issue 😣 @ReaganKowal
0 -
my son just got his gabb 4 and like everyone else is having the same issue with the pictures not being able to be seen or sent.
0 -
Thinking of switching back to competitors because of this. Tried all the trouble shooting suggestions. Still unable to send or receive pictures. Super frustrating.
0 -
0
-
we have the exact same problem. Unable to send or receive photos on brand new Gabb 4.. parent is not able to add any apps and Gabb music doesn’t work even though it’s being paid for.
0 -
Same issue on brand new Gabb 4 phone for my daughter. Obviously a deal breaker if it doesn't work :(
Gabb team, what is the timeline for a fix??
0 -
Same problem! One thread said turn airplane mode on with wifi and my daughter can send/receive images that way but not a permanent solution!!
0 -
Same issue here. Melissa711 thanks for the tip about turning on airplane mode and using WiFi…that does work so at least my son can send some pics but definitely not a permanent fix.
Would love an update from the Gabb folks…?
0 -
Same issue here…the WiFi fix does work but not a permanent solution.
Gabb team can we have an update?
0
