My son just got a phone (the 3) and he is only receive text messages from me. He can send messages, but no one else can l text him. Support has tried several different things and now they are sending a new SIM card. Is anyone else having this issue?
Hello @Mrspatrick530,
It's great to hear that you were able to troubleshoot with our Customers Support for the trouble you are experiencing on your Gabb Phone 3 Pro. Apologize for any frustration this has caused. The following troubleshooting steps are a great way to start troubleshooting this error:
Knox E Fota
Google Play Store
Network Reset
Live Chat
phone
When the device continues to experience the same error after the above troubleshooting steps, replacing the SIM card is the next troubleshooting step to follow. **Note that the new SIM card does not deliver activated.
To activate the new SIM card:
Hope this help!
-Reagan
i had a similar problem, what we found out is that unless a number is stored as a contact text messages will not come through. per gabb software design.
Thank you, @mth1987!
You're correct, for many situations a number must be added as a contact to be able to communicate with a Gabb device. This is true for our Gabb Watches - numbers must be added as an approved contact via the parent MyGabb App to be able to communicate with the watch.
For Gabb phones, parent can create an approved contact list using the Gabb Messenger Parent app. If this feature is enabled, only contacts that are approved can text the Gabb device. You can check out more information and instructions of Gabb Messenger here.
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