Gabb Phone 3 Pro

Dylan
Dylan Member Posts: 2
in Gabb phones

I recently got my Gabb phone, and it is activated, and I am able to call. When I try to view it on the website, it still shows device is inactive and won't allow me to download apps or do anything. Not sure what to do, any help is greatly appreciated.

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  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 565 Admin
    edited July 24

    Hi @Dylan,

    Welcome to the Gabb family! Excited to hear about your new Gabb Phone 3 Pro. Sorry to hear that you have experienced some trouble when trying to view the device in your MyAccount. It's great to see that you have reached out to our Customer Support for assistance with this. When this happens our team is able to do some troubleshooting:

    • Verify the line is active on the account
    • Preform a sync your Gabb Account
    • Update all necessary information

    Thank you for working with our team to get this working properly for you!

    -Reagan

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