Gabb has been great but we need to cancel the service. How is one supposed to cancel their line?

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LauraJones
LauraJones Member Posts: 5
edited May 24 in Account Management

Gabb watches have been great for my family but my daughter is ready for an iPhone. I need to cancel one of my lines and keep the other one active. I can't find how to cancel service anywhere in my account online. Anybody else run into this?

Answers

  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
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    Hi Laura! Glad to hear the watches have been good for you and your family.

    To disconnect a line(s) and cancel your service, chat with our Billing Support team through the Live-Chat feature in the bottom right-hand corner of our website gabb.com. Our live support hours are Monday-Friday from 7:00  a.m.–6:30 p.m. MT, and Saturday from 7:00 a.m–3 p.m. MT.

    -Reagan


  • LauraJones
    LauraJones Member Posts: 5
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    Thanks for this information. Is there a phone number I can call? I'm not seeing it on your website.

  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
    edited May 23
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    Good question! Our Billing Support team can be contacted through Live-Chat or by phone at 1-385-235-6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. You can find more Customer Support information here on our website: https://gabb.com/contact/

    -Reagan

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