How is one supposed to cancel our line? Gabb has been great but we need to cancel the service.
Gabb watches have been great for my family but my daughter is ready for an iPhone. I need to cancel one of my lines and keep the other one active. I can't find how to cancel service anywhere in my account online. Anybody else run into this?
Answers
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Hi Laura! Glad to hear the watches have been good for you and your family.
To disconnect a line(s) and cancel your service, chat with our Billing Support team through the Live-Chat feature in the bottom right-hand corner of our website gabb.com. Our live support hours are Monday-Friday from 7:00 a.m.–6:30 p.m. MT, and Saturday from 7:00 a.m–3 p.m. MT.You can learn more here in our Cancel a Gabb Line help article.
-Reagan
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Thanks for this information. Is there a phone number I can call? I'm not seeing it on your website.
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Good question! Our Billing Support team can be contacted through Live-Chat or by phone at
1-385-235-6646Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. You can find more Customer Support information here on our website: https://gabb.com/contact/
-Reagan0 -
Good Evening,
I have been trying to get help to be absolutey sure that my kids Gabb lines CANCEL once the contract expire!!!!!!! Last I emailed the help desk was August 19th. Please help me to be sure that I do NOT get charged to go beyond their current contracts. Your services have tremendously helpful for our young kids, but they are growing up and will no longer be in need of Gabb services.
Thanks
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I need help canceling my service on a phone, and I can NOT find where to do it.
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@koulouris_r @EricaK I had the same question but everything you need can be found in their help article
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I have tried to submit and request to cancel and do a live chat to cancel and I still have not gotten help. Is there a phone number I can call to speak with a live person?
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Hello @UserJW,
Great question! The fastest way for our billing department to complete a cancelation request is through the Live-Chat or the cancelation form that is shown in the article Laura linked above.
It looks like you were able to work with our team through Live-Chat to get that line canceled. Thank you for working with our team!
-Reagan
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good morning, Inneed to cancel my sons(Dominick James) Gabb watch. Please help me if getting this turned off.
Thank you
Holly James
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Hello @HollyJames24,
Your post was merged into this one as other customers have had similar questions. Please reference the Cancel a Gabb Line article linked above.
Thank you!
-Reagan
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I sent in the forms to cancel the two lines on my account and haven’t heard a word.
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Hello @Christie,
Thank you for filling out the cancelation form for our Billing Department. When filling out that form, we ask that you give our team 7-10 business days to complete. If you are looking for a more immediate timeline, you can contact our Customer Support team through chat or call.
Thank you!
-Reagan
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I placed a request over a week ago to cancel our line and have not heard anything and now I just received an invoice for our next bill. Tried to live chat with someone but apparently cannot do that either. How exactly do we cancel service because you make it beyond frustratingly difficult.
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Hi @JJohnson,
So sorry for any frustration with the cancelation process. It looks like your cancelation request was received on September 1st and was completed on September 7th which is within our 7-10 business day timeframe for completed cancelations.
It looks like our Customers Support tried assisting through the Live-Chat but did not receive a response. Again, apologies for any trouble with this process.
Thank you for your patience!
-Reagan
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I also put in a cancellation request on Aug 30th, 2024 and haven't heard anything back.
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Hello @Abigail,
Sorry for the delay with your cancelation request. It's great to see that our team was able to get your cancelation finalized as of today.
Thank you for your patience!
-Reagan
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I have lost my watch and now the 2 year plan has expired, I want to cancel the watch line and stop deducting my money, what should I do?
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Hello @kiki,
Your post was merged into this one as others have had a similar question. Please reference the comments above for the cancelation steps.
Thank you!
-Reagan
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need to cancel my watch service. Please help me with this
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Hi, @Laurenr!
Your post was merged into this one as others have asked a similar question. You can find the steps to cancel your line in this post.
Thank you!
-Reagan
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I would like to cancel our gabb service as we have chosen a different provider. can u please help me with this?
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Hello @kristen5150,
Your post was merged into this one as it has all the information needed for your question. Check out the comments above for more information on how to cancel your line.
Thank you!
-Reagan
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Good Afternoon,
I need to cancel our Gabb subscription.
Thanks,
Kolby0 -
Hi @Kolby,
Your post was merged into this one as others have asked a similar question. You can find the steps to cancel your line in this post.
Thank you!
-Reagan
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her watch was stolen and I’m still having to pay for a new device. Please can I have the number to call to cancel my account
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Your post was merged into this post as the answer to your question is answered above.
-Reagan
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I can’t seem to get anyone on the phone to assist in cancellation. After a short message the call is disconnected. The chat just ends after it gives you the link to the cancellation form, which I have filled out. Since I have I heard back from the billing cancellations dept, how do I get an update/ status on that request? Additionally will I get a refund for the next billing charge while its being processed internally, but not yet done?
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I purchased a Gabb watch and 2 year subscription on December 7, 2022. I want to be sure the subscription has canceled now that we have past the two year mark but I don't see anywhere to cancel.
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looking to cancel my plan how can I cancel?
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FedEx said that my package was delivered on December 11 and said that my grandfather who passed away in April signed for it we have been back-and-forth with FedEx filing claims and talking to representatives who told us to contact the shipper and at this point I just want to start over.i have already paid the first payment and haven’t even received it.
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Hi @RyleeR,
So sorry to hear about this shipping issue with FedEx! Thank you for going through the claim process with them and apologize for any trouble or frustration you have experienced with this. All refunds must go through our our Billing Support team. They can be contacted through Live-Chat in the bottom right-hand corner of our website gabb.com or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.
Hope this helps!
-Reagan
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I need to learn about the cancelation process. My 9 year old lost his watch already. I either need help locating or just canceling, cause buying a new watch at 150 cannot happen. The contact phone number is impossible to reach.
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I thought I had my phone canceled about a month ago because I didnt ever use it and am sending it back. I got a text saying my bill is due and it was supposed to be canceled at least a month ago so I shouldn't owe anything.
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