Home Screen gone

Luke1227
Luke1227 Member Posts: 2

my son was prompted to sign into Gabb ID on his Gabb phone. I logged him in, and his Home Screen is gone. He can not select anything, no apps show up, nothing. Not sure what to do here. We’ve reset several times.

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Comments

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 490 Admin

    Hello @Luke1227,

    Sorry to hear you are having trouble with your Gabb Phone after logging into the Gabb ID. This is definitely not a normal experience.

    There are several troubleshooting steps that can be taken to help resolve this but out team would want to ask some clarifying questions to ensure we understand the full situation.

    Our team has reached out to you to help troubleshoot this. Please respond to them at your earliest convenience for assistance.

    -Reagan

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