Outbound Text on Gabb Phone 4 Pro

System
System Administrator Posts: 7 Admin
in Gabb phones
This discussion was created from comments split from: Outgoing text not working.
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  • StacyL_727
    StacyL_727 Member Posts: 2

    I am so glad to see that others are having this same issue (only because it makes me feel less alone in this mess). We ended up sending back our first Gabb 4 Pro because after 10 hours of troubleshooting time with Gabb (including completing all steps above), my daughter still couldn't send outgoing text messages despite being able to recieve them. I hoped it was a fluke, and took the leap to order a replacement phone. It just arrived today and has the same problem. We are beyond frustrated and don't feel we have a choice other than cancelling our Gabb plan and going somewhere else. Such a bummer as we had great luck with the watch.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 490 Admin

    Hello @StacyL_727,

    So sorry to hear about this experience you had with the Gabb Phone 4 Pro. This is not the experience we hope for our customers to have and apologize for any frustration this caused you and your family.

    Our team was able to investigate this error and found this troubleshooting step to help:

    • Settings -> General Management -> Reset -> Reset all Settings

    This troubleshooting step can help you and any other customer who is experiencing the same error. Please comment on this post if you have followed this step and are still unable to send text messages on your Gabb Phone 4 Pro. Thank you!

    -Reagan

  • Beoak
    Beoak Member Posts: 1

    I just bought a brand new Phone 4 for my daughter. She isn’t able to send a message. It just stays as sending… tried all the resets and firmware updates mentioned on other posts. Still not working.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 490 Admin

    Hello @Beoak,

    Sorry to hear you are experiencing trouble with text messages being sent on your new Gabb Phone 4 Pro and that the troubleshooting steps above did not help resolve this. It's great to see that you were able to reach out to our Customer Support team on this. They were able to escalate this information to our team to further investigate. Thank you for working with us to help get this resolved!

    -Reagan

  • EmKeis
    EmKeis Member Posts: 1

    hi.

    we just got my daughter a Gabb phone yesterday. The messenger app wasn’t working at all so I did a total reset and redid all the sign up stuff. That fixed the immediate issue. But, now she can’t send or receive texts. She can only send voice/picture texts. The regular texts say “failed to send”. The texts we send to her don’t get through either.

    Can anyone help me troubleshoot this?

    (It is also keeping the weather at Utah instead of our current location, so we have to change it every time. Is this normal?)

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 490 Admin

    Hi @EmKeis,

    Thank you for your post and the time you put into troubleshooting on your own. It's great to see that you were able to reach out to our Customer Support team and do the following troubleshooting steps to resolve this:

    1. Network Reset with Customer Support:
      1. Our Customer Support will preform a Network Reset on their end
      2. You can Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
    2. Soft reset on Gabb Phone 4 Pro:
      1. Power the device off for 30 seconds > Power it back on
    3. Settings Reset on Gabb Phone 4 Pro:
      1. Settings > General Management > Reset > Reset Network Settings > Reset Accessibility Settings > Reset Settings

    These steps will help resolve the texting error you are experiencing. It is also a great step to ensure your phone is on the most recent update by following these steps:

    1. Update Firmware and Software on the Gabb Phone 3 Pro:
      1. Navigate to the Knox E Fota app and check for updates
      2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."

    Thank you for working with our team to get your device up and running again!

    -Reagan

  • Irongirl9933
    Irongirl9933 Member Posts: 1

    my son just got the gabb 4 phone and he is unable to send any text messages? It's brand new why is this happening?? His phone is activated too

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 490 Admin

    Hello @Irongirl9933,

    Sorry to hear that you are having some trouble with the outbound text messages on your Gabb Phone 4 Pro. Your post was merged into this one as others have experienced similar issues. Please follow the troubleshooting steps above.

    Thank you!

    -Reagan

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