Gabb Watch 3 'Watch Not Found"

Peli2798

Help. My phone sees the watch using Bluetooth. Can even connect to it. The app will NOT find it. Factory reset, app uninstall/reinstall, Bluetooth on/off, etc.. Hour on support. Phone also won't connect to WiFi to manually activate.

ReaganKowal

Hello @Peli2798,

So sorry you have had some trouble activating your Gabb Watch 3. It sounds like your device is not connected to our system. It's great to see that you were able to reach out to our Customer Support to troubleshoot this and get the device connected to the system.

Troubleshooting steps to do if your device giving the "Watch Not Found" error:

• Troubleshooting on Parent phone:
  • Turn WiFi and Bluetooth off on parent phone for 30 seconds and back on
  • Delete and Re-Download the MyGabb app
• Troubleshooting with Customer Support:
  • Customer Support will preform a Network reset and check to ensure the device is active in our system
  • You can contact Customer Support by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you for working with our team to get this worked out!

-Reagan