Not receiving texts
Emily5
Member Posts: 2
in Gabb watches
My daughter’s Gabb watch 3 is not receiving texts messages. Can anyone help with this?
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Comments
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Hello @Emily5,
Sorry to hear that you are having some trouble with your Gabb Watch 3 not receiving text messages. Our Customer Support team has several troubleshooting steps that can help resolve this issue:
- Network Reset with Customer Support:
- Ask a Customer Support agent to help troubleshoot the GPS Location error through a
Network Reset
- Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
- Ask a Customer Support agent to help troubleshoot the GPS Location error through a
- Power cycle reset to the Gabb Watch 3:
- Hold the power button down for 4 seconds > Select the power off icon on the watch screen > Wait 15 seconds > Hold the power button for another 4 seconds to turn the watch back on
- Unpair from the Gabb Watch 3
- MyGabb app > Devices > Profile > Remove Device > Pair back to the Watch
Another great troubleshooting step to preform a App Update and System Update:
- App Update on Gabb Watch 3:
- Connect Gabb Watch to WiFi by going to the settings app
- Open the
ID
app on the watch - Tap
Update Apps
until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish. - Turn the watch completely off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
- System Update on Gabb Watch 3:
- Connect to WiFi
- Place watch on charger. Watch must be charged to at least 30% before updating
- Open the Check for Updates app (shown below)
- Tap the
update
button. The watch will automatically restart when the update is done.
Hope this helps!
-Reagan
0 - Network Reset with Customer Support: