Not receiving texts

Emily5

My daughter’s Gabb watch 3 is not receiving texts messages. Can anyone help with this?

ReaganKowal

Hello @Emily5,

Sorry to hear that you are having some trouble with your Gabb Watch 3 not receiving text messages. Our Customer Support team has several troubleshooting steps that can help resolve this issue:

1. Network Reset with Customer Support:
   1. Ask a Customer Support agent to help troubleshoot the GPS Location error through a Network Reset
   2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
2. Power cycle reset to the Gabb Watch 3:
   1. Hold the power button down for 4 seconds > Select the power off icon on the watch screen > Wait 15 seconds > Hold the power button for another 4 seconds to turn the watch back on
3. Unpair from the Gabb Watch 3
   1. MyGabb app > Devices > Profile > Remove Device > Pair back to the Watch

Another great troubleshooting step to preform a App Update and System Update:

1. App Update on Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update Apps until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch completely off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
2. System Update on Gabb Watch 3:
   1. Connect to WiFi
   2. Place watch on charger. Watch must be charged to at least 30% before updating
   3. Open the Check for Updates app (shown below)
   4. Tap the update button. The watch will automatically restart when the update is done.

Hope this helps!

-Reagan