Gabb Watch 3 Kerboard won’t stay open

Trippy

We’ve only had this watch for a couple months and the last few days my daughter has complained about the keyboard not letting her type. It will open for a moment then close again and then without prompting open and close a few more times. I’ve reset the watch, made sure all apps and system were up to date but nothing seems to fix it.

ReaganKowal

Hello @Trippy,

Sorry to hear that you're experiencing some trouble with the keyboard on your Gabb Watch 3. Here are some troubleshooting steps that can help with this:

1. Power cycle reset to the Gabb Watch 3:
   1. Hold the power button down for 4 seconds > Select the power off icon on the watch screen > Wait 15 seconds > Hold the power button for another 4 seconds to turn the watch back on
2. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
      1. Select the "Devices" tab
      2. Select "Profile" on the watch you need to unpair
      3. Scroll to the bottom of the profile and select "Remove Device"
      4. Select "Remove and Reset"
   2. On the Watch: Factory Reset the watch
      1. Place the watch on the charger
      2. Press the back button (top right button) 10 times fast
      3. Select the checkmark on the watch
      4. The watch will power off, factory reset, then power back on when it’s finished
      5. Pair back to the watch

Another great troubleshooting step to try is ensuring the Software and Firmware are up to date on the device:

1. App Update on Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update Apps until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch completely off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
2. System Update on Gabb Watch 3:
   1. Connect to WiFi
   2. Place watch on charger. Watch must be charged to at least 30% before updating
   3. Open the Check for Updates app (shown below)
   4. Tap the update button. The watch will automatically restart when the update is done.

Hope this helps!

-Reagan

Jmoen

The keyboard on my son’s watch no longer opens when he is trying to text, or when I am trying to log him into his Gabb ID. Anyone else had an issue with this and found a way to fix it? I’ve reset the watch, checked for updates, turned off and on, and unpaired and re-paired it as well. Any ideas?

ReaganKowal

Hey @Jmoen,

Your post was merged into this one as another customer experienced something similar. Hope you can try the troubleshooting steps above to help resolve the issue!

-Reagan

Bill_M

Had the same issue, after troubleshooting, the only solution was a full reset. Which means setting up contacts and all the fun stuff again...

KevinF

We just started having this issue yesterday. "The keyboard on my son’s watch no longer opens when he is trying to text, or when I am trying to log him into his Gabb ID. " We have tried all the steps here including a full reset without any success. Any help would be appreciated… Maybe this requires a call into support?

ReaganKowal

Hi @KevinF,

Sorry to hear you're having trouble with the keyboard on your Gabb Watch 3. Updated troubleshooting steps have been added to the troubleshooting steps above. If your device is continuing to experience this error after following those steps, pleach reach out to our Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They would be more than happy to look further into this with you.

Thank you!

-Reagan