Where is the Gallery app on Gabb phone 4 pro?

Stinger363 · 2024-07-29T20:49:42+00:00

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I have a gabb phone 4 pro and can't find the gallery app. I have the photos app, but this does not let me edit or even delete the photos. Also, for wallpaper and contact pictures, it won't allow me to pick a picture to put up because I don't have the gallery app. Customer service said that all the Gabb phones come with the gallery app. Can you help?

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Reagan - Gabb

Hi @Stinger363,

The Gallery and Photo app on the Gabb Phone 4 Pro and Gabb Phone 4 have been combined. This is different than our Gabb Phone 3 Pro where they are two separate apps.

Apologies for any trouble you have run into with the features on the Photo app. Our Tech Team has been made aware of the bug causing this error and are working hard to get this resolved as soon as possible. Keep an eye out for updates on your device to receive the latest version of the Photo app. You can update your device by following these steps:

Update Firmware and Software on the Gabb Phone 4 Pro:
1. Navigate to the Knox E Fota app and check for updates
2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."

Hope this helps!

-Reagan

Weavjb

I'm also experiencing the same issue on my son’s new Gabb Phone Pro 4. The photos app will not allow him to delete any pictures off of his phone/cloud. He also cannot view a video that was texted to him. My daughter was able to view the same video on her Gabb Phone Pro 3 by using her Gallery app which is not present on the Pro 4.

Reagan - Gabb

@Weavjb,

As mentioned above, the Gallery and Photo app have been combined on the Gabb Phone 4 Pro and Gabb Phone 4. This is different from the Gabb Phone 3 Pro where the two apps are separate.

Our team is working hard to resolve the bug that is causing this error to occur. Thank you for your patience as we work to make this right!

-Reagan

Jms650

How do you get the gallery app to work?

We can text pics to our child's GP4 but then what...?? I am very familiar with the Samsung platform, and the gallery isn't accessible...

Storage issue?

SIM issue (phone calls/texts)

Camera setting? Takes pics... but again, no Gallery app...

Team, parents.... what cha got for this?

Tia

BrandonT

My Gabb Phone 4 Pro has both apps. Both have different functions:

Bamabean

did this ever get resolved? My sons new phone has no gallery

KMK

The guidance I’ve seen on the forum for how to delete photos and not have them automatically restored from the Gabb cloud is NOT working for me on the Gabb Phone 4 Pro. I delete the photos from the photo app and then as soon as I exit and return to the photo app, they are back.

Please advise on how to resolve, as my child has a ton of images saved from when they were just playing around with the phone which they now want gone.

Jms650

Any update on this…?? Seems like it shoud be working on the Samsung platform, since Gallery is on their devices for many generations…..

TIA

Nelson_EJ7

We ran the updates that Reagan above suggested, but these issues are still there for us too. We cannot save photos from the messenger texts, cannot play videos sent to us from texts, cannot delete/edit photos from Photo gallery, cannot share from Photo gallery, and cannot use photos for Wallpaper or contacts.
Very frustrating.

ndo6532

We are experiencing a similar issue. When we are in the photo app and I click on the 3 dots in the top right corner all it does is give specific information as to when the photo was taken and such. We cannot set a photo to be wallpaper, either. Any idea when this issue will be resolved?

Cstan

same here. Any solution?

Ecshaw

Both the camera and gallery buttons in the Contacts app produce error messages saying they are prevented by the security policy. There is no Gallery app on the phone or available in the App Store, only the Photos app. The only option in the three dots menu when a photo is selected is Delete. How can we add photos to contacts?

W_P

There is no gallery for your photos. Any photos taken can not be deleted. You cannot add a photo to a contact. AGHHH. This is not okay. Gabb is aware of the situation and we are told to wait for a fix. I am not okay waiting for a fix on a brand new phone. I want to return it but now we can't delete anything off of the phone before returning it. They want me to return the device with pictures of my child on it. They say I can't factory reset it or wipe it clean but they will do that when I return it??? What?

nlook24

I was experiencing all of the same issues. However, when I checked the Gabb phone 4 pro this morning, the gallery app had magically appeared. Through the gallery app, I was able to resolve all of the previous issues I had been having. It seems as though the developers reinstated the app. Maybe make sure your Gabb phone is connected to wifi and see if you can get it installed.

KristinButler

Same issue with being able to add contact photos on a brand new Gabb Phone 4. We click the photo button and then it gives only the option to choose a picture (not take a photo) and when we choose one there's no way to actually select or save it.

Gabb Product

Hi everyone,

Thank you @ReaganKowal and all for contributing to the discussion.

Due to the current Photos app missing important features (like editing photos and creating photo folders etc), we have recently put the Gallery app back on the Pro model devices (i.e. Gabb Phone 3 Pro/Gabb Phone 4 Pro).

The device will now have two apps available:

Gallery App:

Photos App:

The Photos apps allows you to manage what photos are backed up to Gabb Cloud. Removing photos here will also remove them from the Cloud.

Gallery and Photos apps are synced, meaning that if you take a photo it will populate to both apps.

If you do not see the Gallery app on your device, make sure you’re connected to WiFi, navigate to the Knox E Fota app and check for updates. You may then also open the Play Store app and search for Gallery.

We hope that these two apps will also customers to not only manage their photos as it pertains to Gabb Cloud backup (Photos) but also edit and benefit from the features of the Gallery app as well.

We are working to improve this experience to have the benefits of both into one intuitive app. Sorry for the confusion you’ve all experienced and expressed. Thank you for your patience!

-Gabb Product Team

KelKel118

We are having the same issues. Still can’t get a contact to allow a photo to be added to it. How is this being solved?

Reagan - Gabb

Hello @KelKel118,

Here are the steps to take on the Gabb Phone 4 Pro to add a photo as a contact:

Open the Gallery App (NOT the Photos app)
Select the three dots on top right of picture
Select "use photo as"
Select "Contacts"
Set contact photo

Hope this helps!

-Reagan

AshleyElizabeth

my daughter got her Gabb on 08/06/24 and can’t assign a photo to her contacts. But my oldest with a Gabb phone 3 can…..please advise

Reagan - Gabb

@AshleyElizabeth Please advise the notes from this post.

Thank you!

-Reagan

Sara

I have two 4 pro phones - just purchased. When we select a photo in the gallery, there is no option to set it as a wallpaper or a ‘use photo as’ option. It says only: select all, favourite, move to folder, copy to folder, create collage’ When we go to Wallpaper settings, there is nowhere that will take us to the gallery to select a photo from there either. Please advise!! Very frustrating

Reagan - Gabb

Hi @Sara,

Sorry to hear you are having some trouble with your Gallery App. Here are some troubleshooting steps to help get this resolved:

Update Firmware and Software on the Gabb Phone 4 Pro:
1. Navigate to the Knox E Fota app and check for updates
2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
Reset Settings on Gabb Phone 3 Pro:
1. Open Settings App -> System -> Reset Options -> Reset WiFi & Bluetooth
2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps

Hope this helps!

-Reagan

ct11

Any update on when the phones will allow for photo album pictures to be used as wallpaper? I was told it was being worked on before.

Nunya

My child has the new Pro 4.

It has both the Google Photos app and Gallery. Google Photos is giving an "admin has not given access to this item". Are they supposed to be able to sign in and pull their Google Photos into Gallery?

Reagan - Gabb

Hello @Nunya,

The Google Gallery app is the default app for the phone. Due to the app needing an internet browser, it is not possible for the user to log into their Google account for the app.

The Gabb Gallery app is the app to use.

Thank you!

-Reagan

DaveO

Same issue with Gabb Phone 4. No Gallery and limited functionality with the Photos app. ☹️. Is there a plan to resolve this on Gabb Phone 4? Appears it has only been resolved on the 4 Pro. Sad that there was better functionality with our old Gabb phone - and less by paying for an upgrade!

cchanley

just got a new 4 pro phone. You can’t save photos to the gallery from messages. Also, you can’t add a photo to a contact card. When you go to edit contact, click on the photo icon, there are two options: from camera or gallery. When you click on camera it says “can’t use due to security policy” and when you click on gallery, it says “no apps available to perform this action”???

cchanley

just got a new 4pro phone. You can’t save photos to the gallery that are sent in messages. Also, we are unable to add a photo to a contact card. When you go to edit contact and click on the photo icon, there are two options: camera or gallery. When you click on the camera option, it says “can’t use due to security policy” and when you click on the gallery option, it says “no apps available to perform this action”?? So frustrating that it won’t work when the options are there.

cchanley

just got a new gabb 4 pro phone. Can’t save photos to the gallery from messages or add photos to a contact card even though option is there. When you click on a contact and go to add a photo to the contact card, there are two options: from camera or gallery. When you click gallery it says “no apps available to perform this action” and when you click camera it says “can’t use camera due to security policy”??

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