Upgrading to a none gabb phone

Carla

My daughter is ready for a none gabb phone and we want her to keep her number. Is there any way to do that or will she need to get a new number with her new phone? Also we want to give her gabb phone to our other daughter is there a way to get a new number on that?

ReaganKowal

Hello @Carla,

Great question! Yes, you can definitely keep the same phone number when upgrading to a new phone and carrier. When you are ready to upgrade, contact your new carrier and let them know you would like to "port-out" your phone number from a previous carrier to your new device. They will ask for some account information that can be found in your MyAccount:

• Gabb Account number
• Name of the account holder
• Listed home address
• Listed contact number
• Security PIN (same thing as the "transfer" pin your new provider may request)

The line will need to remain active in your Gabb account while the port-out is processing. When you have provided the following information to the provider you are porting to, the process to port-out can take up to 24 hours to complete.

Once you know the new number has completely ported to the new phone, the line will no longer be active on your Gabb Phone. From there, you can contact our Customer Support to get a new number activated on your Gabb Phone for your other daughter. You can contact Customer Support by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

-Reagan

GlausGabb

We are also going through this transition with our daughter. Is there a way to also move contacts and media to the new phone?

ReaganKowal

Hello @GlausGabb

Great question!

When moving contacts from a Gabb Phone to a non-Gabb Phone:

• Purchase a SD card
  • Save contact to the SD card
  • Activate the new phone and insert the SD card
  • Transfer contacts

To transfer data such as MP3 and photos from the Gabb Phone to the non-Gabb Phone, you can follow these steps:

• PC Users:
  • Connect your Gabb Phone to your PC with the USB Type-C cable.
  • Unlock your Gabb Phone and choose "File Transfer".
  • Move your files to the computer.
  • Connect your new device to the computer and transfer the files to it.
• Mac Users:
  • Download a file transfer software like Android File Transfer.
  • Connect your Gabb Phone to your Mac after opening the Android File Transfer software and transfer files to the computer.
  • Connect your new device to the computer and transfer the files to it.
• For both PC and Mac Users:
  • You can also use a microSD card to transfer files but not contacts. Insert the card into the slot under the camera/flash on your Gabb Phone.

Hope this helps!

-Reagan