HELP! Why is my watch constantly flashing a white screen?

Kelly987654321

Brand new Gabb 3 watch is flashing white screen and we are unable to access anything on the watch. Forced a factory reset - that did nothing. This is brand new and very frustrating!!!!!!!

ReaganKowal

Hi @Kelly987654321,

So sorry to hear about your frustration with the flashing screen on your Gabb Watch 3. It's great to see that you were able to reach out to our Customer Support team to help follow these troubleshooting steps and resolve your issue:

1. Soft Reset to the Gabb Watch 3:
   1. Select the power off icon on the watch screen
   2. Wait 15 seconds
   3. Hold the power button for another 4 seconds to turn the watch back on
2. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
      • Select the "Devices" tab
      • Select "Profile" on the watch you need to unpair
      • Scroll to the bottom of the profile and select "Remove Device"
      • Select "Remove and Reset"
   2. On the Watch: Factory Reset the watch
      • Place the watch on the charger
      • Press the back button (top right button) 10 times fast
      • Select the checkmark on the watch
      • The watch will power off, factory reset, then power back on when it’s finished
      • Pair back to the watch
3. App Update on the Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update Appsuntil the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
4. System Update on the Gabb Watch 3:
   1. Place watch on charger. Watch must be charged to at least 30% before updating
   2. Open the Check for Updates app (shown below)
   3. Tap the update button. The watch will automatically restart when the update is done.

We're happy that you were able to get this resolved. Thank you for working with us!

-Reagan

jnkoch127

We are having the exact same issue with our Gabb watch flashing a white screen when "on." We are not able to access anything on the watch - can't call it and it won't receive messages. The above helpful tips don't work for us because we can't access anything. I tried to do a factory reset, and nothing. Just a white screen.

ReaganKowal

Hello @jnkoch127,

Thank you for commenting to get help with this error you are experiencing. Sorry for any trouble or concern this has caused. It's great to see that you were able to reach out to our customer support team to do the troubleshooting steps above. Due to your device not responding to the troubleshooting, they were able to move forward with verifying that your device qualified for a Manufacturer Warranty Replacement.

Thank you for working with our team to help get this resolved!

-Reagan