HELP! Why is my watch constantly flashing a white screen?

Kelly987654321

Brand new Gabb 3 watch is flashing white screen and we are unable to access anything on the watch. Forced a factory reset - that did nothing. This is brand new and very frustrating!!!!!!!

ReaganKowal

Hi @Kelly987654321,

So sorry to hear about your frustration with the flashing screen on your Gabb Watch 3. Its great to see that you were able to reach out to our Customer Support team to help follow these troubleshooting steps and resolve your issue:

1. Power cycle reset to the Gabb Watch 3:
   1. Hold the power button down for 4 seconds > Select the power off icon on the watch screen > Wait 15 seconds > Hold the power button for another 4 seconds to turn the watch back on
2. Unpair from the Gabb Watch 3
   1. MyGabb app > Devices > Profile > Remove Device > Pair back to the Watch
3. Update Software on the Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update Appsuntil the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
4. Update the Firmware on the Gabb Watch 3:
   1. Place watch on charger. Watch must be charged to at least 30% before updating
   2. Open the Check for Updates app (shown below)
   3. Tap the update button. The watch will automatically restart when the update is done.

We're happy that you were able to get this resolved. Thank you for working with us!

-Reagan