HELP! Why is my watch constantly flashing a white screen?

Kelly987654321

Brand new Gabb 3 watch is flashing white screen and we are unable to access anything on the watch. Forced a factory reset - that did nothing. This is brand new and very frustrating!!!!!!!

ReaganKowal

Hi @Kelly987654321,

So sorry to hear about your frustration with the flashing screen on your Gabb Watch 3. It's great to see that you were able to reach out to our Customer Support team to help follow these troubleshooting steps and resolve your issue:

1. Soft Reset to the Gabb Watch 3:
   1. Select the power off icon on the watch screen
   2. Wait 15 seconds
   3. Hold the power button for another 4 seconds to turn the watch back on
2. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
      • Select the "Devices" tab
      • Select "Profile" on the watch you need to unpair
      • Scroll to the bottom of the profile and select "Remove Device"
      • Select "Remove and Reset"
   2. On the Watch: Factory Reset the watch
      • Place the watch on the charger
      • Press the back button (top right button) 10 times fast
      • Select the checkmark on the watch
      • The watch will power off, factory reset, then power back on when it’s finished
      • Pair back to the watch
3. App Update on the Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update Appsuntil the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
4. System Update on the Gabb Watch 3:
   1. Place watch on charger. Watch must be charged to at least 30% before updating
   2. Open the Check for Updates app (shown below)
   3. Tap the update button. The watch will automatically restart when the update is done.

We're happy that you were able to get this resolved. Thank you for working with us!

-Reagan

jnkoch127

We are having the exact same issue with our Gabb watch flashing a white screen when "on." We are not able to access anything on the watch - can't call it and it won't receive messages. The above helpful tips don't work for us because we can't access anything. I tried to do a factory reset, and nothing. Just a white screen.

ReaganKowal

Hello @jnkoch127,

Thank you for commenting to get help with this error you are experiencing. Sorry for any trouble or concern this has caused. It's great to see that you were able to reach out to our customer support team to do the troubleshooting steps above. Due to your device not responding to the troubleshooting, they were able to move forward with verifying that your device qualified for a Manufacturer Warranty Replacement.

Thank you for working with our team to help get this resolved!

-Reagan

Cvondie30

Help!!! It's Christmas Day and this was the one thing my 7 year old asked for from Santa and it's not working!!! First off, we ordered a silver watch not black! They send us black! And then tried to set up watch thinking they can just send us a silver band, but the watch is defective. Display screen is dim and flickering in and out!!! Will not set up! I've spent an hour doing resets, and still nothing!!! This needs to be rectified very quickly! How can they send us this piece of junk!! It's gotta be a refurbished watch!! Shocked that this was his main Christmas gift and it won't work!!! Please reach out to me and let me know how to get our correct watch that I ordered!

ReaganKowal

Hi @Cvondie30,

So sorry to hear about the trouble you experienced with your Gabb Watch 3e. It's great to see that you were able to get in contact with our Customer Support to troubleshoot and get this resolved.

Thank you for working with our team!

-Reagan

RHarmony

My daughter's watch is doing the same thing now.

I was forced to factory reset, due to network connectivity problems. And now the screen just flashes white and then goes black. I'm unable to access any apps, before the white screen flashes again, then fades to black.

marcreichman

My daughter’s watch worked fine for a while but now continues to flash and reset on the Home Screen. It will show up, then blink and flash and reset again like it’s crashing. I’ve confirmed, as difficult as it is to use the menus with the constant resetting, that it’s using the latest software and latest apps. My daughter does not want to use this because of the instability and we are not even halfway through the contract!

Please help. I’m attaching a video of the behavior.

Gabb reset video.zip

ReaganKowal

Hello @RHarmony and @marcreichman,

So sorry to hear you're experiencing this error to your Gabb Watch 3e's. If the troubleshooting steps above do not help resolve this error, please reach out to our Customer Support for further investigation into the cause. They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Reagan

marcreichman

Hi @ReaganKowal,

We did a factory reset (removed from parent app, did 10xback/confirm). It worked fine for a while. Then later that day I sent some modified text message templates from my gabb phone app, and suddenly it self reset again!

Now I have done the reset once more, and have done very little from the adult side (added one additional contact, and 3 safe zones) and it seems stable so far.

Is it possible that adding from the gabb parent phone app would do this? Or is it a sign of a hardware issue?