Gabb Watch 3 Touch Screen has become unresponsive.

MDobbs

No matter how hard or soft, fast or slow I swipe across the screen I can not get a response.

Sometimes I can even hover my finger over the screen no contact at all and get it to react. Twice it appeared to be frozen then went through about 10-15 screen changes.

I Removed and Reset the watch today, but had the same issue when I paired it.

Reagan - Gabb

Hello @MDobbs,

This error with the touch screen on your Gabb Watch 3 definitely sounds frustrating as this is not normal for the device. Sorry for any trouble with has caused for you and your family. It's great to see that you were able to reach out to our amazing Customer Support team to do the following troubleshooting steps to get this resolved:

1. Power cycle reset to the Gabb Watch 3:
   1. Hold the power button down for 4 seconds > Select the power off icon on the watch screen > Wait 15 seconds > Hold the power button for another 4 seconds to turn the watch back on
2. Unpair from the Gabb Watch 3
   1. MyGabb app > Devices > Profile > Remove Device > Pair back to the Watch

Due to your device not responding to the above steps, our team was able to move forward with replacing your device through the Manufacturer Warranty after verifying your device qualified. Thank you for working with our team to get this resolved!

-Reagan