Gabb Phone 4/MyGabb - error pairing child's phone

KEm

Hi, my son's Gabb Phone 4 arrived today but I'm having trouble getting it connected to my account, I keep getting an error message when I try to scan his QR code in the MyGabb app on my phone. We both have good signal and I've restarted his Gabb phone a couple of times now, which is what the app suggests when I get the error, so I'm not sure what else to try.

Gabb Product

Hi @KEm,

So sorry to hear about the trouble you have experienced when attempting to pair to your new Gabb Phone 4 Pro through the MyGabb app. Our team was informed about this error and recently pushed out an update that will help resolve this. Please follow these troubleshooting steps to update your MyGabb App:

Please follow these steps to update your MyGabb app:

1. Delete the MyGabb app from your parent phone
2. Re-download the MyGabb app from the Apple Store or Google Play Store
3. Log out and back into the MyGabb app 
4. Pair to the Gabb Phone 4 Pro

It is also a great idea to make sure your device is on the most recent update by following these steps:

1. Update Firmware and Software on the Gabb Phone 3 Pro:
   1. Navigate to the Knox E Fota app and check for updates
   2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."

Hope this helps!

-Gabb Product