How can I cancel my line or Order a new watch for the same line and not pay for two line?
My daughters watch stopped working after 6 months. After it died one day and we fully charged it over night, it turned on but then started blinking repeatedly. It will not stay on the home screen or any screen. It just blinks repeatedly fast to the point you cant use it at all. I've tried restarting it and even talking to someone with gabb to follow the steps on restarting it and still nothing will help.
Answers
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Hi @Macy,
This error with the your Gabb Watch 3 definitely sounds frustrating as this is not normal for the device. Apologies for any trouble with has caused you and your family. It's great to see that you were able to reach out to our amazing Customer Support team to do the following troubleshooting steps to get this resolved:
- Power cycle reset to the Gabb Watch 3:
- Hold the power button down for 4 seconds > Select the power off icon on the watch screen > Wait 15 seconds > Hold the power button for another 4 seconds to turn the watch back on
- Unpair from the Gabb Watch 3
- MyGabb app > Devices > Profile > Remove Device > Place the watch on the charger > Press the back button (top right button) 10 times fast > Select the checkmark on the watch > The watch will power off, factory reset, then power back on when it’s finished
Due to your device not responding to the above steps, our team was able to move forward with replacing your device through the Manufacturer Warranty after verifying your device qualified. Thank you for working with our team to get this resolved!
-Reagan
0 - Power cycle reset to the Gabb Watch 3:
