Gabb Watch 3 not making or accepting calls

MBK

Gabb Watch 3 will not make or accept calls. This has been an ongoing issues for quite some time now. Support has replaced the watch and this new one is dosing the same thing. Please fix this issue. Thank you.

Reagan - Gabb

Hello @MBK

Sorry to hear that you have had some trouble with making and receiving calls on your Gabb Watch 3. This sounds like an issue with the Gabb Watch and the network connection in your area. Here are some troubleshooting steps to try:

It is very important to ensure your Gabb Watch is on the most recent Software and Firmware updates:  

Software Update:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update Apps until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch completely off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

Firmware Update:

1. Connect to WiFi
2. Place watch on charger. Watch must be charged to at least 30% before updating
3. Open the Check for Updates app (shown below)
4. Tap the update button. The watch will automatically restart when the update is done.

Soft reset to the Gabb Watch 3:

1. Hold the power button down for 4 seconds
2. Select the power off icon on the watch screen
3. Wait 15 seconds
4. Hold the power button for another 4 seconds to turn the watch back on

Hard reset (Factory Reset) on the Gabb Watch 3

1. On the MyGabb App: Unpair the watch
   1. Select the “Devices” tab
   2. Select “Profile” on the watch you need to unpair
   3. Scroll to the bottom of the profile and select “Remove Device”
   4. Select “Remove and Reset”
2. On the Watch: Factory Reset the watch
   1. Place the watch on the charger
   2. Press the back button (top right button) 10 times fast
   3. Select the checkmark on the watch
   4. The watch will power off, factory reset, then power back on when it’s finished
3. Pair back to the watch

Reset with Customer Support:

1. Our Customer Support can preform a Network Reset to help resolve this
2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this helps!

-Reagan