No live tracking on Gabb 3

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CheKylSw
CheKylSw Member Posts: 2
edited June 6 in Gabb watches

We recently "upgraded" to the Gabb 3 watch from the first generation. Disappointed it doesn't have lice tracking on it. Also having lots of location monitoring issues. Not sure how this is an upgrade.

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  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
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    Hi @CheKylSw

    So sorry to hear you are facing some concerns and trouble with the tracking on your Gabb Watch 3. The Gabb Watch 3 updates its location every 15 minutes by default, except when the child is stationary or in a safe zone to help conserve battery. You can always track your child's real-time location in the MyGabb App by clicking "locate!"

    Our team has recently made improvements to the location reporting. To ensure the best performance, update your watch by following these troubleshooting steps:

    1. Connect to WiFi
    2. Place the watch on the charger. Watch must be charged to at least 30% before updating
    3. Open the Check for Updates app (shown below)
    4. Tap the update button. The watch will automatically restart when the update is done.

    You can also visit our Help Article here for more tips on improving your GPS. Hope this helps!

    -Reagan

  • Donna
    Donna Member Posts: 1
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    I’m frustrated! The watch location continues to show our address not the location of the watch.

    I updated the Gabb app and battery is charged.

  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
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    Hey @Donna,

    Have you had a chance to follow the troubleshooting steps from the post above? The Help Article could really help with this error you are experiencing as well. We want to make sure to help get this working properly for you. It looks like our Customer Support has sent you an email to help. Make sure to check that out!

  • fitz
    fitz Member Posts: 3
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    Our tracking ability has also taken a big backslide since updating. It now show me a location from a long time ago (e.g. "17 hrs ago"), and when I hit locate, says it's unable to connect to device (although it is on, connected to wifi, and updated).

  • HollyBowman22
    HollyBowman22 Member Posts: 9
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    @fitz that happened on our watch too. I reached out to their support and got help. They had me make sure my app was up to date and then told me to unpair from the watch and pair again if that didn't work. Luckily updating my app helped so I didn't have to pair all over again.

  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
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    Good call, @HollyBowman22!

    Our Customer Support is a great resource. They have several troubleshooting steps that can help in this situation. For quick troubleshooting to do on your own, check out these tips:

    • Ensure your MyGabb app is on the most recent update will definitely help with error messages you are experiencing. You can check for update through the App Store or Google Play Store on your parent phone.
    • Holly mentioned the troubleshooting step of unpairing from the Gabb Watch (MyGabb app > Devices > Profile > Remove Device) and pairing back to the Gabb Watch. This is a troubleshooting step to help with the connection between the MyGabb App and the Watch.

    Hope this helps!

    -Reagan

  • dbhervas
    dbhervas Member Posts: 2
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    I have gone through every single step mentioned above and am now on our 4th and 5th Gabb 3 Watches and have the same issues with location updates not happening. If the watch is at home, I have to disconnect it from wifi in order for the location to update. If the watch is not at home, we have to turn the watches on and off. I NEVER had these issues in the 2 years we had the Gabb 2 Watch. Extremely disappointed.

  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
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    @dbhervas Sorry to hear about the trouble you have experienced with the GPS location. This is not a typical experience on the Gabb Watch 3. Thank you for continually working with Customer Support to find the source of this issue. If you continue to experience this trouble with your new device after following the troubleshooting steps, please continue to work with Customer Support to find a solution. Thank you!

    -Reagan

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