Data throttle? Phone/texts don’t work?

awpk03s

my daughter has Gabb phone 3 pro.
she likes to listen to the music…. I assume this is what absorbs the data usage and then a week into the cycle I get a message saying her data is throttled.

My question is though, now, she’s down the street with her friends, and I call and it goes straight to voicemail. I text, and she doesn’t get them - until she comes home and connnects to WiFi.

Is this because her data is throttled? Or is it because Verizon service absolutely sucks in my area?

If throttled, I’m a little flabbergasted that $30-40 a month only gets me half a gig of unthrottled data….

I like the safety features, but If I can’t contact her and she can’t contact me outside of WiFi area that’s a problem.

Worse is it’s impossible to find how to contact anybody from Gabb about this besides this forum?

ReaganKowal

Hello @awpk03s,

Data throttle means that after reaching an allocated data amount on a plan (or package), data is then significantly slowed for that line. For example, a Gabb Phone Plan - Advanced has 3GB of data. Once data usage in a billing cycle (month) has reached 3GB, they will be throttled, and their data availability significantly reduced and slowed.

What does throttling impact and what does it not impact?

• Impacted: Data. Items like the following would be signividcaly impacted/reduced:
  • MMS (group and image messaging)
  • Apps that use data
• Not impacted:
  • Standard voice call
  • Standard SMS
  • Non data related functions

If you are experiencing trouble with the standard SMS texting when the lines data is throttled, follow these troubleshooting steps:

• Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
• Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
• Network Reset with Customer Support:
  • Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

How troubleshoot excessive data use:

• Keep the device connected to WiFi as often as possible
• Keep an eye on which apps are using the most data
  • Settings > Connections > Data Usage > Mobile Data Usage
• Add more data to your plan
  • This is done through your Gabb Account online at gabb.com/account - navigate to the device in question and change the plan from the Gabb Phone Plan - Advanced 3GB of data, to the Gabb Phone Plan - Advanced 5GB, or Gabb Phone Plan - Advanced 10GB

How to Contact Customer Support:

• Go to Gabb.com and select the "Chat With Us!" live-chat feature in the bottom right hand corner
• Go to "Contact Us" at the bottom of our website to find our Support hours of operation

Hope this helps!

-Reagan