Data throttle? Phone/texts don’t work?

awpk03s

my daughter has Gabb phone 3 pro.
she likes to listen to the music…. I assume this is what absorbs the data usage and then a week into the cycle I get a message saying her data is throttled.

My question is though, now, she’s down the street with her friends, and I call and it goes straight to voicemail. I text, and she doesn’t get them - until she comes home and connnects to WiFi.

Is this because her data is throttled? Or is it because Verizon service absolutely sucks in my area?

If throttled, I’m a little flabbergasted that $30-40 a month only gets me half a gig of unthrottled data….

I like the safety features, but If I can’t contact her and she can’t contact me outside of WiFi area that’s a problem.

Worse is it’s impossible to find how to contact anybody from Gabb about this besides this forum?

ReaganKowal

Hello @awpk03s,

Data throttle means that after reaching an allocated data amount on a plan (or package), data is then significantly slowed for that line. For example, a Gabb Phone Plan - Advanced has 3GB of data. Once data usage in a billing cycle (month) has reached 3GB, they will be throttled, and their data availability significantly reduced and slowed.

What does throttling impact and what does it not impact?

• Impacted: Data. Items like the following would be signividcaly impacted/reduced:
  • MMS (group and image messaging)
  • Apps that use data
• Not impacted:
  • Standard voice call
  • Standard SMS
  • Non data related functions

If you are experiencing trouble with the standard SMS texting when the lines data is throttled, follow these troubleshooting steps:

• Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
• Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
• Network Reset with Customer Support:
  • Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

How troubleshoot excessive data use:

• Keep the device connected to WiFi as often as possible
• Keep an eye on which apps are using the most data
  • Settings > Connections > Data Usage > Mobile Data Usage
• Add more data to your plan
  • This is done through your Gabb Account online at gabb.com/account - navigate to the device in question and change the plan from the Gabb Phone Plan - Advanced 3GB of data, to the Gabb Phone Plan - Advanced 5GB, or Gabb Phone Plan - Advanced 10GB

How to Contact Customer Support:

• Go to Gabb.com and select the "Chat With Us!" live-chat feature in the bottom right hand corner
• Go to "Contact Us" at the bottom of our website to find our Support hours of operation

Hope this helps!

-Reagan

Patrick

Anyone else having issues sending/receiving image texts with Gabb phone 4?

ReaganKowal

Hi @Patrick,

Your post was merged into this one as it looks like others have experienced a similar situation. It's great to see that you were able to get in contact with our Customer Support to answer your question and concern. Your devices are currently throttled due to the data limit being reached. As mentioned in the post above, this can cause MMS messaging to slow until the device data has been restored in the new billing cycle.

Thank you for working with our team to help get your questions answered!

-Reagan