Trouble with Messaging app

Thomas

Hello,

My messenger app suddenly stopped sending or receiving images or audio messages, as well as group chat messages. I am using the Gabb Phone 3. When I try to send images or audio messages the error says, "Failed to send" When others try to send me images the error says, "Invalid destination address."

Troubleshooting I have tried is:

Restart and update phone

Reset network settings and app preferences

Does anyone know what could be the problem? Thanks!

ReaganKowal

Hi @Thomas,

So sorry to hear you are having some trouble with the MMS messaging (photo & group messaging) on your Gabb Phone. Thank you for sharing the troubleshooting you have done in the settings of the phone itself:

• Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
• Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
• Open Settings App -> System -> Reset Options -> Reset Settings

It sounds like your device is experiencing an error with the MMS connection to the network. The next troubleshooting to take is a reset with our Customer Support. It looks like our team has reached out to you to help with this. Please respond back to them at your earliest convenience.

If you have additional questions, please contact Customer Support by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Thank you!

-Reagan