Gabb 3 watch will not then on…

Jpriest21

hello! My daughters gabb watch was purchased last December (7 months ago) and recently we have not been able to get the watch to then on. It turned on briefly and continued to shut down despite having a charge. Please advice on next steps.

ReaganKowal

Hello @Jpriest21,

Sorry to hear you have been experiencing trouble with you Gabb Watch 3 not staying powered on. Its great to see that you were able to reach out to our Customer Support and do the following troubleshooting steps:

1. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
   2. Select the "Devices" tab
   3. Select "Profile" on the watch you need to unpair
   4. Scroll to the bottom of the profile and select "Remove Device"
2. Select "Remove and Reset"
   1. On the Watch: Factory Reset the watch
   2. Place the watch on the charger
   3. Press the back button (top right button) 10 times fast
   4. Select the checkmark on the watch
   5. The watch will power off, factory reset, then power back on when it’s finished
3. Pair back to the watch

Because your device did not respond to these troubleshooting steps, our Customer Support team was able to move forward with replacing your device through the Manufacturer Warranty. Thank you for working with our team to help get this resolved.

-Reagan