How do I reset Gabb Move timer?

Hollyap7

My son's watch is brand new. His Gabb Move app is glitching. It always shows 39h 42m for today's stats. I've restarted the watch, removed the device and re-paired (what a pain), searched for updates and NOTHING is fixing it. Help!

Reagan - Gabb

Hello @Hollyap7

So sorry to hear you were experiencing trouble with the step counter on your Gabb Watch 3. It's great to see that you were able to reach out to our Customer Support team and do the following troubleshooting steps to troubleshoot this error:

1. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
   2. Select the "Devices" tab
   3. Select "Profile" on the watch you need to unpair
   4. Scroll to the bottom of the profile and select "Remove Device"
2. Select "Remove and Reset"
   1. On the Watch: Factory Reset the watch
   2. Place the watch on the charger
   3. Press the back button (top right button) 10 times fast
   4. Select the checkmark on the watch
   5. The watch will power off, factory reset, then power back on when it’s finished
3. Pair back to the watch

It is always great to ensure that your Gabbb Watch is on the most recent update by following these steps:

Update Software on the Gabb Watch 3:

1. Connect Gabb Watch to WiFi by going to the settings app
2. Open the ID app on the watch
3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.

Update the Firmware on the Gabb Watch 3:

1. Place watch on charger. Watch must be charged to at least 30% before updating
2. Open the Check for Updates app (shown below)
3. Tap the update button. The watch will automatically restart when the update is done.

Because your device did not respond to these troubleshooting steps, our team was able to move forward with sending you a replacement device through the Manufacturer Warranty. Thank you for working with our amazing Customer Support team to help get this resolved.

-Reagan