Network connection on Gabb Phone 4 Pro
We just got my daughter the gabb phone 4 pro. The last two days she has went to school something happens and her phone goes straight to voicemail and her texts don't go through. It is like the device is off, but its not. I know at one point she didn't have service. She came home and I tried calling again and it went straight to voicemail again. We shut it off and then after it comes back on it works. This shouldn't be happening. What is going on? Is there a setting we need to change?
Answers
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Hello @Mmans,
Sorry to hear you're having some trouble with the network connection on your Gabb Phone 4 Pro. This could be happening due to the network in your area. Here are some troubleshooting steps to try:
- Update Firmware and Software on the Gabb Phone 4 Pro:
- Navigate to the
Knox E Fotaapp and check for updates Google Play Storeapp and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
- Navigate to the
- Reset Network Settings on Gabb Phone 4 Pro:
- Settings > General Management > Reset >
Reset network settings
- Settings > General Management > Reset >
- SIM card reset:
- Turn off the device > Remove the SIM card > Turn the phone on (without the SIM card inserted) > Wait for the error message > Turn the phone back off > Reinsert the SIM card > Power back on > Wait 5 minutes > Retest
- Network Reset with Customer Support:
- Ask a Customer Support agent to help troubleshoot this error through a
Network Reset - Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
- Ask a Customer Support agent to help troubleshoot this error through a
Hope these troubleshooting steps help!
-Reagan
0 - Update Firmware and Software on the Gabb Phone 4 Pro:
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this has happened twice to my sons phone too! Very annoying when I’m trying to reach him. We were in a different town the second time it happened, not sure if that is why. There were no updates to be done, I did try the mobile reset.
But restarting the phone brings it back, but annoying that you have to do that into get it to work.
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Hello @jillmart,
So sorry to hear this error has happened on your Gabb Phone 4 Pro twice. Your frustration is heard as this is not normal for our devices.
When a device continues to experience a network connection error after following all the above troubleshooting steps, the next troubleshooting step would be a new SIM card. The SIM card could be causing this continual error.
You can get a new SIM card through our amazing Customer Support team. They can be contacted by chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. Thank you!
-Reagan
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even on WiFi the gabb phone won’t make or receive calls or texts. I have reset the phone but it still doesn’t work. When I turn off WiFi the phone has the same issue.
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Hello @Joe,
Your post was merged into this one as others have experienced a similar error. Thank you for your post and request for help. It's great to see that you were able to reach out to our Customer Support team and follow the Network Reset steps mentioned in step 4 above. Happy to report that after troubleshooting, your device is up and working again!
Thank you for working with our team!
-Reagan
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I just got a new Gabb phone pro 4 and activated and download apps but the phone will not receive calls or make calls. It will receive text messages and the call will appear as missed. But I can’t call out but send messages.
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Hi @ZBitt,
Your post was merged into this one as others have asked a similar question. Please reference the troubleshooting steps above.
Thank you!
-Reagan
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the phone is not letting me send any messages or call anybody unless I have WiFi.
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Hi @Kristinnave,
Sorry to hear you're having some trouble with your Gabb Phone. It sounds like your device could use some troubleshooting. Please follow the steps in this post. Note that these steps work on the Gabb Phone 4 Pro as well as a Gabb Phone 3 Pro.
Hope this helps!
-Reagan
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I am not able to receive phone calls. I receive the message that I have missed calls, but it will not show me what calls I missed and will not ring when they call.
Gabb Phone Pro 4
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Hi @Dale,
It sounds like your Gabb Phone 4 Pro could use some troubleshooting to the network settings. Your post was merged into this post for those troubleshooting steps. Check out the comments above for some further assistance.
Hope this helps!
-Reagan
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we set up my sons Gabb 4 plus phone that he got for Christmas and followed all the steps. He’s unable to call or message or receive a call or messages. It says it’s hooked to our Wi-Fi. I’m not sure what I’m doing wrong. Also, when I call his phone, It says his voicemail isn’t set up, but I have no idea how to do that.
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Hi @Johly8,
So sorry to hear you're having trouble with your Gabb Phone 4 Pro. Your post was merged into this one as troubleshooting steps to help resolve this are included above. Please check out these troubleshooting steps for assistance.
Thank you!
-Reagan
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my daughters new phone, I have approved her 2 family contacts. She can call them, and she can text them. However the texts they send back never get to her phone. The texts to me go through fine. Any ideas?
I have restarted the phone several times, reset the phone, taken the SIM card out and back in, updated network settings all per the troubleshooting ideas and none have worked so far.
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Hi @Mikel,
It sounds like your Gabb Phone 4 Pro is experiencing some trouble with the network connection. Your post was merged into this one as troubleshooting steps to help resolve this are included above. Please check out these troubleshooting steps above.
Thank you!
-Reagan
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