Gabb Watch 2

Amanda_W8

Is the Gabb 2 Watch no longer supported? Our current watch is no longer updating when our child leaves the house. Because of this, I have been looking into the Gabb 3. This search created questions:

Is there a way around the $30.00 activation fee if you're a current customer?

How does the billing work if you're in the middle of a current billing cycle?

and while I still have not found the answers to those two specific questions, doing this search has uncovered several questions / concerns showing there seems to be quite a few issues with the Gabb 3 watch; leading to hesitation on purchasing the upgrade.

How do I get the current Gabb 2 to update the location of the child wearing it?

ReaganKowal

Hello @Amanda_W8,

Sorry to hear that you are having some troubles with your Gabb Watch 2. We can assure you that our services still support the Gabb Watch 2, it is just no loner in stock for purchase. We would be happy to help answer your questions.

Is there a way around the $30.00 activation fee if you're a current customer? Good question! That $30 activation fee applies to all newly activated devices, including upgrades. When upgrading from the Gabb Watch 2 to the Gabb Watch 3, a new monthly service plan is required to support the new device. This activation fee is required.

How does the billing work if you're in the middle of a current billing cycle? If an upgrade device is purchased/activated in the middle of a billing cycle, your upcoming invoice will look a little different. You will see a prorate-out of your old plan (Gabb Watch 2 plan) and a prorate-in of the new plan. You can learn more about prorates and your monthly bill in our Gabb Billing article.

How do I get the current Gabb 2 to update the location of the child wearing it? It sounds like your Gabb Watch 2 is experiencing some trouble with its network connection. There are several troubleshooting steps that can be done to help with this.

1. Soft reset to the Gabb Watch 2:
   1. Hold the power button down for 4 seconds
   2. Select the power off icon on the watch screen 
   3. Wait 15 seconds 
   4. Hold the power button for another 4 seconds to turn the watch back on
2. Hard reset (Factory Reset) on the Gabb Watch 2:
   1. On the MyGabb App: Unpair the watch
      1. Select the "Devices" tab
      2. Select "Profile" on the watch you need to unpair
      3. Scroll to the bottom of the profile and select "Remove Device"
      4. Select "Remove and Reset"
   2. On the Watch: Factory Reset the watch
      1. Place the watch on the charger
      2. Press the back button (top right button) 10 times fast
      3. Select the checkmark on the watch
      4. The watch will power off, factory reset, then power back on when it’s finished
   3. Pair back to the watch
3. Software Update on the Gabb Watch 2:
   1. From the home screen, swipe to the left twice to get to "Settings"
   2. Connect the Gabb Watch to WiFi
   3. Open the "ID" app on the watch
   4. Select "Check for updates"
4. Firmware Update on Gabb Watch 2:
   1. Place watch on charger. Watch must be charged to at least 30% before updating
   2. Open the Check for Updates app
   3. Tap the update button. The watch will automatically restart when the update is done.
5. Reset with Customer Support:
   1. Our Customer Support can preform a Network Reset to help resolve this
   2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this information helps answer your questions!

-Reagan