No network connection on Gabb Watch 3

SS_NC

We have had the Gabb watch for about three weeks. Yesterday, out of the blue, it lost its network connection. We can't call or message from/to the watch, and it gives the message 'No Signal'. A regular restart and factory reset have not solved the issue. Has anyone else faced this and been able to resolve it?

ReaganKowal

Hello @SS_NC,

So sorry to hear about the network connection trouble you were experiencing on your Gabb Watch 3. It's great to see that you were able to contact our Customer Support and get your device up and working again through these troubleshooting steps:

1. Network Reset with Customer Support:
   1. Our Customer Support can preform many resets to help resolve this
   2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
2. Soft reset to the Gabb Watch 3:
   1. Hold the power button down for 4 seconds
   2. Select the power off icon on the watch screen
   3. Wait 15 seconds
   4. Hold the power button for another 4 seconds to turn the watch back on
3. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
      1. Select the "Devices" tab
      2. Select "Profile" on the watch you need to unpair
      3. Scroll to the bottom of the profile and select "Remove Device"
      4. Select "Remove and Reset"
   2. On the Watch: Factory Reset the watch
      1. Place the watch on the charger
      2. Press the back button (top right button) 10 times fast
      3. Select the checkmark on the watch
      4. The watch will power off, factory reset, then power back on when it’s finished
      5. Pair back to the Watch
4. App Update on the Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
5. System Update on the Gabb Watch 3:
   1. Place watch on charger. Watch must be charged to at least 30% before updating
   2. Open the Check for Updates app 
   3. Tap the update button. The watch will automatically restart when the update is done.

Thank you for working with our team to help get this resolved!

-Reagan

DaveM

We purchased two watches in November. Both have required restarts/network resets when location updating stops working.

When this happens the watch shows no cell signal bars, is unable to receive calls/texts until restarted, etc.

I had both watches in front of me… one showing several bars, one not. I understand if phones go into dead spots they won't connect but they should be able to resume once they get a signal.

ReaganKowal

Hi @DaveM,

Sorry to hear you're having some trouble with the network connection on your Gabb Watch 3e. Your post was merged into this one as the troubleshooting steps above can help resolve this.

If these resets do not resolve the issue, our Customer Support would be more than happy to look into seeing if your device qualifies for a Manufacturer Warranty replacement. They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope this helps!

-Reagan