Gabb Phone 4 Pro Gabb ID Glitch

BrandonT

Today for no reason at all my Gabb Phone 4 Pro deleted all my contacts and when someone tried to call me it came up as unknown number.

My texts in Gabb Messenger also all got moved to the Request folder.

I got on Gabb chat and they were helpful.

I had to log out of the My Gabb ID and then back in again to restore it. It turns out that my phone has not backed up for a month now so luckily the back up was recent enough.

My contacts have been restored but not all the pictures I tied to contacts.

How do prevent this from happening again?

ReaganKowal

Hi @BrandonT,

This glitch is definitely not normal for our devices. Sorry for any trouble this caused you and your family.

Thank you for reaching out to our amazing Customer Support team for assistance. It's great that they were able to suggest logging out and back into your Gabb ID to restore the contacts and messages.

Here are some troubleshooting steps to help prevent this happening again:

1. Update Firmware and Software on the Gabb Phone 4 Pro:
   1. Navigate to the Knox E Fota app and check for updates
   2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
2. Resets in Settings on Gabb Phone 4 Pro:
   1. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
3. Update Apps:
   1. Open the Google Play Store app.
   2. Tap on the menu icon (three horizontal lines) in the top-left corner of the Play Store.
   3. Select “My apps & games” from the menu.
   4. In the “Updates” tab, you will see a list of apps that have available updates.
   5. If there are updates, you can either tap “Update All” to update all apps at once or tap “Update” next to each individual app you want to update.
      Automatic Updates (Optional):
   6. You can also set your apps to update automatically.
   7. Go to the Play Store menu, tap on “Settings,” then “Auto-update apps.”
   8. Select “Over Wi-Fi only” to ensure updates don’t consume your mobile data, or choose your preferred option.

Hope this information helps!

-Reagan

Jenniferh

Out of nowhere my son suddenly didn't have contacts or call hx or texts showing. Reboot didn't help

ReaganKowal

Hello @Jenniferh,

So sorry to hear you are having some trouble with the contacts and text message on your Gabb Phone 4 Pro. Your post was merged into this one as others have experienced a similar error. Please reference the troubleshooting steps above for assistance.

If logging out and back into your Gabb ID on the Gabb Phone does not resolve this error, please follow the troubleshooting steps listed.

Thank you!

-Reagan

RRT_58

I all of a sudden lost all my contact info on everyone but 2 people. There is no reason I should have lost them, what gives.

ReaganKowal

@RRT_58 Please reference the troubleshooting above.

Thank you!

-Reagan