GPS location on Gabb Watch 3e

Garces
Garces Member Posts: 2
edited January 6 in Gabb watches

I am new in this gabb watch. I feel disappointed. The watch have problem with the location and the battery.

Who can help me with that problems?

Thanks!!!

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Comments

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 717 Admin
    edited September 2024

    @Garces,

    Sorry to hear you are having some trouble with the GPS Location and battery on your Gabb Watch 3. There are several troubleshooting steps that can help with this:

    1. App Update on the Gabb Watch 3:
      1. Connect Gabb Watch to WiFi by going to the settings app
      2. Open the ID app on the watch
      3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times.
      4. This may take several minutes to finish.
      5. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
        Software Update Photo.png
    2. System Update on the Gabb Watch 3:
      1. Place watch on charger. Watch must be charged to at least 30% before updating
      2. Open the Check for Updates app
      3. Tap the update button. The watch will automatically restart when the update is done.
        Firmware Update Photo.png
    3. Soft reset to the Gabb Watch 3:
      1. Hold the power button down for 4 seconds
      2. Select the power off icon on the watch screen
      3. Wait 15 seconds
      4. Hold the power button for another 4 seconds to turn the watch back on
    4. Hard reset (Factory Reset) on the Gabb Watch 3
      1. On the MyGabb App: Unpair the watch
        1. Select the "Devices" tab
        2. Select "Profile" on the watch you need to unpair
        3. Scroll to the bottom of the profile and select "Remove Device"
        4. Select "Remove and Reset"
      2. On the Watch: Factory Reset the watch
        1. Place the watch on the charger
        2. Press the back button (top right button) 10 times fast
        3. Select the checkmark on the watch
        4. The watch will power off, factory reset, then power back on when it’s finished
        5. Pair back to the watch
    5. Reset with Customer Support:
      1. Our Customer Support can preform a Network Reset to help resolve the GPS not updating properly
      2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

    Hope these troubleshooting steps help!

    -Reagan

  • Ashert
    Ashert Member Posts: 1

    I have checked every single setting on my daughter’s phone compared to my son’s phone where I can see my son’s location, but I can’t see my daughter’s location if anybody has had this problem in the past or knows how to fix it please let me know

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 717 Admin

    Hi @Ashert,

    So sorry to hear you're experiencing trouble with the GPS location on your Gabb Watch 3e. It sounds like your device could use some troubleshooting. Your post was merged into this one as troubleshooting steps have been posted for this error. Check out the steps above for assistance.

    Thank you!

    -Reagan

  • Celia
    Celia Member Posts: 1

    I got my son a Gabb watch for Christmas so we could keep his location when he is outside playing. I set his watch up but the location button doesn’t work. It shows my location but not his. The location icon will keep twirling and then say that the battery is low so it can’t locate. His watch is connected to our wifi but I’m wondering what the cellular plan I bought into does? How can o fix this?? I’m incredibly frustrated.

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  • Billy_E_145
    Billy_E_145 Member Posts: 1

    Has there been serious issues with Galaxy phones and the MyGabb app as far as location services? We have the Gabb Watch 3 and it hasn't worked a single time. If I click the locate button I get the "Wait 15 minutes after starting the device" and the scroll wheel circles endlessly. The location is stuck somewhere we've never even been with the watch. I've followed every single suggestion as far as deleting the app, the cache, re-pairing the device, checking the deep sleep status? If the only reason I have the watch doesn't function what is the point of buying it in the first place?

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 717 Admin

    Hi @Celia and @Billy_E_145,

    So sorry to hear about these frustrating experiences with your Gabb Watch 3e's. If the troubleshooting above does not help resolve the GPS location error, your device will need further troubleshooting to the network connection by our Customer Support as stated in the troubleshooting steps above. You can contact Customer Support by Live Chat on www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

    Thank you!

    -Reagan

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