Location

Garces

I am new in this gabb watch. I feel disappointed. The watch have problem with the location and the battery.

Who can help me with that problems?

Thanks!!!

ReaganKowal

@Garces,

Sorry to hear you are having some trouble with the GPS Location and battery on your Gabb Watch 3. There are several troubleshooting steps that can help with this:

• Update Software on the Gabb Watch 3:
  • Connect Gabb Watch to WiFi by going to the settings app
  • Open the ID app on the watch
  • Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times.
  • This may take several minutes to finish.
  • Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
    
• Update the Firmware on the Gabb Watch 3:
  • Place watch on charger. Watch must be charged to at least 30% before updating
  • Open the Check for Updates app
  • Tap the update button. The watch will automatically restart when the update is done.
    
• Soft reset to the Gabb Watch 3:
  • Hold the power button down for 4 seconds
  • Select the power off icon on the watch screen
  • Wait 15 seconds
  • Hold the power button for another 4 seconds to turn the watch back on
• Hard reset (Factory Reset) on the Gabb Watch 3
  • On the MyGabb App: Unpair the watch
  • Select the "Devices" tab
  • Select "Profile" on the watch you need to unpair
  • Scroll to the bottom of the profile and select "Remove Device"
  • Select "Remove and Reset"
• On the Watch: Factory Reset the watch
  • Place the watch on the charger
  • Press the back button (top right button) 10 times fast
  • Select the checkmark on the watch
  • The watch will power off, factory reset, then power back on when it’s finished
  • Pair back to the watch
• Reset with Customer Support:
  • Our Customer Support can preform a Network Reset to help resolve the GPS not updating properly
  • Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope these troubleshooting steps help!

-Reagan