Messages app constantly crashing. No longer able to text or call.
Kyah
Member Posts: 2
in Gabb phones
Me and my brother have a very similar issue. Our Gabb Z2 phones are continuously crashing. I am not longer able to send messages, and I cannot scroll up in a conversation. If I try to type something, it crashes. If I scroll up in a conversation, it crashes. The calls randomly disconnect or fail and I am unable to call someone back. Every time I try, it simply stops and ignores my requests to call. My signal randomly goes out. It randomly displays the 'no sim card' message, even though I'VE NEVER REMOVED IT.
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Hello @Kyah,
How frustrating! Sorry for any trouble this has caused you and your family. Here are some troubleshooting steps to help resolve this error on your Gabb Phone (Z2):
- Resets in Settings of Gabb Phone (Z2):
- Open Settings App -> System -> Reset Options ->
Reset Wifi & Bluetooth
- Open Settings App -> System -> Reset Options -> Reset App Preferences ->
Reset Apps
- Open Settings App -> System -> Reset Options ->
RESET SETTINGS
- Open Settings App -> System -> Reset Options ->
- SIM card Reset:
- Turn off the device
- Remove the SIM card
- Turn the phone on (without the SIM card inserted)
- Wait for the error message
- Turn the phone back off
- Reinsert the SIM card
- Power back on
- Wait 5 minutes and then retest
- Network Reset with Customer Support:
- Our Customer Support team can preform a Network Reset to troubleshoot this error
- Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
Hope this troubleshooting helps!
-Reagan
0 - Resets in Settings of Gabb Phone (Z2):