Device or ID Null error

pcharette
pcharette Member Posts: 2
in Gabb watches

I keep getting the device or ID null error when trying to setup my Gabb 3 watch. How do I correct this?

Tagged:

Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin

    Hello @pcharette,

    Good news! Our product team quickly investigated this error and released an update to resolve it. As of August 30th, the new update was released. Please ensure your MyGabb app is on the most recent update. To do so, you can delete the apps and re-download it on your parent phone.

    Thank you!

    -Reagan

  • Msavannah06
    Msavannah06 Member Posts: 1

    Why is my brand new gabb watch saying it's unable to start wifi scanner device or null ID.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 414 Admin

    @Msavannah06, your post was merged into this one. Please reference the information above.

    Thank you!

    -Reagan

Categories

Gabb Help Center

Explore articles and tutorials to answer your product questions.

Visit Help Center