Gabb watch not receiving my messages

Lizziepearl
Lizziepearl Member Posts: 2
in Gabb phones

I just got my daughter a gabb watch less than a month ago. It was working fine, but then mid conversation it has stopped receiving my messages. I can call it. Amd she can call or text me. But my messages are not going to the watch. If I text her I get a message back saying message deleted.

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Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 624 Admin
    edited September 4

    Hello @Lizziepearl,

    So sorry to hear you are experiencing this error with the text messaging on your Gabb Watch 3. Here are some troubleshooting steps that can help:

    1. Update Software on the Gabb Watch 3:
      1. Connect Gabb Watch to WiFi by going to the settings app
      2. Open the ID app on the watch
      3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
      4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
    2. Update the Firmware on the Gabb Watch 3:
      1. Place watch on charger. Watch must be charged to at least 30% before updating
      2. Open the Check for Updates app
      3. Tap the update button. The watch will automatically restart when the update is done.
    3. Soft reset to the Gabb Watch 3:
      1. Hold the power button down for 4 seconds
      2. Select the power off icon on the watch screen
      3. Wait 15 seconds
      4. Hold the power button for another 4 seconds to turn the watch back on
    4. Hard reset (Factory Reset) on the Gabb Watch 3
      1. On the MyGabb App: Unpair the watch
        1. Select the"Devices"tab
        2. Select "Profile" on the watch you need to unpair
        3. Scroll to the bottom of the profile and select "Remove Device"
        4. Select "Remove and Reset"
      2. On the Gabb Watch: Factory Reset
        1. Place the watch on the charger
        2. Press the back button (top right button) 10 times fast
        3. Select the checkmark on the watch
        4. The watch will power off, factory reset, then power back on when it’s finished
        5. Pair back to the watch
    5. Reset with Customer Support:
      1. Our Customer Support can preform a network reset help resolve this
      2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

    Hope these troubleshooting steps help!

    -Reagan

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