Watch won’t call out
BPotter
Member Posts: 2
in Gabb watches
Our watch will not call out to one of our saved contacts. That contact can call the watch but we can not call out. Any ideas why?
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Answers
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Hello @BPotter,
Thank you for this post so we can help get some troubleshooting steps out to help resolve this error. Sorry for any trouble this has caused as this is not a typical error. Here are some troubleshooting steps to follow:
- Delete and Re-Add the contact
- In your MyGabb app, delete the contact and re-add it
- Soft reset to the Gabb Watch 3:
- Hold the power button down for 4 seconds
- Select the power off icon on the watch screen
- Wait 15 seconds
- Hold the power button for another 4 seconds to turn the watch back on
If you are still experiencing trouble with the calls after following the above steps, please follow the following troubleshooting steps:
- App Update on the Gabb Watch 3:
- Connect Gabb Watch to WiFi by going to the settings app
- Open the
ID
app on the watch - Tap
Update App
until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish. - Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
- System Update on the Gabb Watch 3:
- Place watch on charger. Watch must be charged to at least 30% before updating
- Open the Check for Updates app
- Tap the
update
button. The watch will automatically restart when the update is done.
- Hard reset (Factory Reset) on the Gabb Watch 3
- On the MyGabb App: Unpair the watch
- Select the
"Devices"
tab - Select
"Profile"
on the watch you need to unpair - Scroll to the bottom of the profile and select
"Remove Device"
- Select
"Remove and Reset"
- Select the
- On the Gabb Watch: Factory Reset
- Place the watch on the charger
- Press the back button (top right button)
10 times fast
- Select the
checkmark
on the watch - The watch will power off, factory reset, then power back on when it’s finished
- Pair back to the watch
- On the MyGabb App: Unpair the watch
- Reset with Customer Support:
- Our Customer Support can look into the status of the contact in our system.
- Contact Customer Support by
Live Chat
on www.gabb.com, or byphone
at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT
Hope this troubleshooting helps!
-Reagan
0 - Delete and Re-Add the contact