Watch won’t call out

BPotter

Our watch will not call out to one of our saved contacts. That contact can call the watch but we can not call out. Any ideas why?

Reagan - Gabb

Hello @BPotter,

Thank you for this post so we can help get some troubleshooting steps out to help resolve this error. Sorry for any trouble this has caused as this is not a typical error. Here are some troubleshooting steps to follow:

1. Delete and Re-Add the contact
   1. In your MyGabb app, delete the contact and re-add it
2. Soft reset to the Gabb Watch 3:
   1. Hold the power button down for 4 seconds
   2. Select the power off icon on the watch screen
   3. Wait 15 seconds
   4. Hold the power button for another 4 seconds to turn the watch back on

If you are still experiencing trouble with the calls after following the above steps, please follow the following troubleshooting steps:

1. App Update on the Gabb Watch 3:
   1. Connect Gabb Watch to WiFi by going to the settings app
   2. Open the ID app on the watch
   3. Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times. This may take several minutes to finish.
   4. Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
2. System Update on the Gabb Watch 3:
   1. Place watch on charger. Watch must be charged to at least 30% before updating
   2. Open the Check for Updates app
   3. Tap the update button. The watch will automatically restart when the update is done.
3. Hard reset (Factory Reset) on the Gabb Watch 3
   1. On the MyGabb App: Unpair the watch
      1. Select the"Devices"tab
      2. Select "Profile" on the watch you need to unpair
      3. Scroll to the bottom of the profile and select "Remove Device"
      4. Select "Remove and Reset"
   2. On the Gabb Watch: Factory Reset
      1. Place the watch on the charger
      2. Press the back button (top right button) 10 times fast
      3. Select the checkmark on the watch
      4. The watch will power off, factory reset, then power back on when it’s finished
      5. Pair back to the watch
4. Reset with Customer Support:
   1. Our Customer Support can look into the status of the contact in our system.
   2. Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope this troubleshooting helps!

-Reagan