Unable to log into parent App
I was able to get in this morning. I enrolled a new phone and now have it working. A few hours later I tried to enroll a second phone, but now unable to log in. When I put in my user name and password, it brings me right back to the login page. Putting in a wrong password gives me an error. I updated the app. Updated the phone. Deleted the app and reinstalled. Nothing seems to work.
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Logging into the My Gabb app keeps redirecting me back to login. User name and password are correct. I can force a "Password not correct" message by intentionally using a bad password. It looks like credentials are accepted but not passed through and so I endlessly redirect.
Is chat support being phased out? I tried to deal with this Friday during support hours and couldn't access at all. This would be a massive mistake!
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Hello @Seifres and @ryanpvance,
Your posts were merged together as it looks like you were both experiencing similar trouble with your MyGabb app. It's great to see that you were able to talk with our Customer Support team to ensure you were able to get logged into your app. Apologies for any concern this caused.
The troubleshooting @Seifres mentioned in their post above are great troubleshooting steps to start with if one is experiencing this error:
- Reset Password
- Update app in the Apple Store/Google Play Store
- Delete and Re-Install the MyGabb app
If you experience this again and troubleshooting does not resolve it, please reach back out to our Customer Support and we would be more than happy to further investigate this with you. Thank you!
-Reagan
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