Gabb Messenger Parent trouble

TK77

Help! I look on my children's text threads and realize that I only receive a few of the messages that I should as flagged texts in my app. How do I fix that? thanks!

ReaganKowal

Hello @TK77,

Sorry to hear you are experiencing some trouble with your Gabb Messenger app not syncing flagged messaged. Here are some troubleshooting steps to help with this:

1. Sync Gabb Messenger Parent and Gabb Phone:
   1. Log in to the Gabb ID app on the Gabb phone using your child’s login information
   2. Log in to the Gabb Messenger Parent app from your smartphone
   3. Enable notifications for Gabb Messenger Parent on your smartphone
   4. Sync your Gabb Messenger settings:
      • Open Gabb Messenger on your Gabb Phone
      • Select Settings
      • Select Troubleshooting
      • Select Sync Settings
2. Update Gabb Messenger Parent:
   1. Delete and Re-Install your Gabb Messenger app on your parent phone

Hope this troubleshooting helps!

Betsy

I got the parent messenger app, and all I get is a "whoops something went wrong , we were not able to activate flagged messages" error. When I try to sync messages on my kid's phone by going to message settings and then troubleshooting, it says "failed to syncronize some settings".

How in the world do i get this parent messenger app to tell me ANYTHING AT ALL!!!!

When I try to go to the contacts part of the parent messenger app the error that was there for the flagged messages is still there, and won't go away, or let me add or block contacts etc….

Super unhappy with the parental control on this phone.

ReaganKowal

Hi @Betsy,

Your frustration is heard! Apologies for the trouble you have experienced with getting your Messenger Parent app to sync. Your post was merged into this one as others have experienced a similar error. Please follow the troubleshooting steps found in this post to help resolve this.

You can learn more about the Messenger Parent app and its feature in this article:

https://gabb.com/support/software/gabb-messenger-user-guide/

Hope this information and troubleshooting steps help!

-Reagan

mkay

I was seeing flagged messages from my child’s phone on the Gabb messenger parent app until about a week ago. I get notifications like “your child has received a flagged text” but no messages are there when I check. When I try to re-add the device he has, the app immediately closes and makes me begin the whole process again. Is anyone else having this issue??

ReaganKowal

Hi @mkay,

Sorry to hear you're having some trouble with your Messenger Parent app syncing with your Gabb Phone. Here are some troubleshooting steps to help:

1. Update Gabb Messenger Parent app:
   1. Search app in the App Store or Google Play Store OR delete and redownload the app
2. Ensure the Gabb Phone is ready to sync:
   1. Device is powered on, connected to WiFi and logged into Gabb ID
3. Sync Gabb Messenger:
   1. On the Gabb Phone: Open Gabb Messenger > Settings > Troubleshooting > Sync Settings

Hope this troubleshooting helps!

-Reagan

mkay

I tried each of these steps and nothing has worked. I have been completely unable to have any access to any messages from the Gabb Messages app from parents…

ReaganKowal

Hello @mkay,

Sorry to hear you're still having trouble with your Gabb Messenger Parent app. Our team has reached out to do some further investigating with you to help get it working properly again. Please get back to them at your earliest convenience.

Thank you!

-Reagan

KW84

I just spent 2 hour on with support and tried everything numerous times. Now they want me to hard factory reset , said they would give me the instructions and ended the chat. I just hope all the numbers are still in there if we do reset. It seems like this is more than a factory reset like an update needs to come out to fix this bug