Help! I look on my children's text threads and realize that I only receive a few of the messages that I should as flagged texts in my app. How do I fix that? thanks!
Hello @TK77,
Sorry to hear you are experiencing some trouble with your Gabb Messenger app not syncing flagged messaged. Here are some troubleshooting steps to help with this:
Gabb ID app
Gabb Messenger Parent app
notifications
Gabb Messenger
Settings
Troubleshooting
Sync Settings
Hope this troubleshooting helps!
I got the parent messenger app, and all I get is a "whoops something went wrong , we were not able to activate flagged messages" error. When I try to sync messages on my kid's phone by going to message settings and then troubleshooting, it says "failed to syncronize some settings".
How in the world do i get this parent messenger app to tell me ANYTHING AT ALL!!!!
When I try to go to the contacts part of the parent messenger app the error that was there for the flagged messages is still there, and won't go away, or let me add or block contacts etc….
Super unhappy with the parental control on this phone.
Hi @Betsy,
Your frustration is heard! Apologies for the trouble you have experienced with getting your Messenger Parent app to sync. Your post was merged into this one as others have experienced a similar error. Please follow the troubleshooting steps found in this post to help resolve this.
You can learn more about the Messenger Parent app and its feature in this article:
https://gabb.com/support/software/gabb-messenger-user-guide/
Hope this information and troubleshooting steps help!
-Reagan
I was seeing flagged messages from my child’s phone on the Gabb messenger parent app until about a week ago. I get notifications like “your child has received a flagged text” but no messages are there when I check. When I try to re-add the device he has, the app immediately closes and makes me begin the whole process again. Is anyone else having this issue??
Hi @mkay,
Sorry to hear you're having some trouble with your Messenger Parent app syncing with your Gabb Phone. Here are some troubleshooting steps to help:
powered on
WiFi
Gabb ID
Open Gabb Messenger > Settings > Troubleshooting > Sync Settings
I tried each of these steps and nothing has worked. I have been completely unable to have any access to any messages from the Gabb Messages app from parents…
Hello @mkay,
Sorry to hear you're still having trouble with your Gabb Messenger Parent app. Our team has reached out to do some further investigating with you to help get it working properly again. Please get back to them at your earliest convenience.
Thank you!
I just spent 2 hour on with support and tried everything numerous times. Now they want me to hard factory reset , said they would give me the instructions and ended the chat. I just hope all the numbers are still in there if we do reset. It seems like this is more than a factory reset like an update needs to come out to fix this bug
Hi! I just got the Gabb phone 4 pro and cannot sync the parent Gabb messenger app with my child’s phone, even when following all of the above steps, which means I can’t verify any contacts or use the video call (as advertised on Gabb website). I’m surprised this problem has been going on for months it seems looking at this threads. Customer service just told me that this problem has been going on for a few weeks and they don’t have a timing for when it will resolved.
Has anyone found a solution by chance? Thanks for your help
Hi @Samch_2005,
So sorry to hear you are experiencing trouble with logging into your Gabb Messenger app. If the troubleshooting steps above do not help resolve the issue, it could be that the information in your MyAccount is not fully filled out OR does not match across the board. Our team would be happy to help look into this with you. They have reached out, please respond to them at your earliest convenience.
I’m still not able to communicate with my child as a parent. Took hours to get the invitation for guardian to be in the parent control app.. really would appreciate talking with customer service, as we just signed up 2 phones to the unlimited service and already disappointed.. can someone help please?
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