Getting charged for 2 lines...

monkeythekitty · 2024-06-10T17:54:27+00:00

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We loved the Gabb Watch 2 so much that we decided to upgrade my son to the Gabb Watch 3 and it has been great so far. However, when my first bill came out, it had two lines on it and I only have one watch! I just got charged again for the 2nd line… help!

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JaydenJohns

Hi @monkeythekitty

So sorry that the bill was higher than expected this month. What may have occurred here is a new line was purchased instead of just the device being upgraded. This is a common mistake that can be corrected! Please reach out to our Billing team at 385-235-6646 and they can get that second line removed and adjust the payment.

Just in case the steps are needed for the future, here is how to upgrade a device:

1. On a computer, sign in to your Gabb Account at gabb.com/account
2. Click on Upgrade Device the left hand side
3. Choose device you're wanting to upgrade
4. Go through normal checkout process

TikkiNippets

I did the upgrade even got a free phone for doing the 2 yr contract but I’m still being charged for both the the watch and the new phone how can we fix this?

Reagan - Gabb

Hello @TikkiNippets,

It looks like you only have one active lines on your account. The charge you are seeing is the Prorate Out of your old plan from the period of time the old device was active your last billing cycle.

Your next billing cycle will continue with the amount of the new, current plan from here on out.

Hope this helps!

-Reagan

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