My son's Z2 phone will not call out or take calls AGAIN

toneil

This is the second time. The first time they send a new sims card.

Anyone else have this problem? Of course I cannot chat, I guess it is too late in the day

ReaganKowal

Hello @toneil,

So sorry to hear you're having some trouble with the network connection on your Gabb Phone (Z2). It's great to hear that you were able to troubleshoot this with our Customer Support to get a new SIM card. Sorry you are continuing to experience this network error after the new SIM card. This could be due to the devices connection to the network in your area.

Here are some further troubleshooting steps to try:

1. Resets in Setting on Gabb Phone
   1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
   2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
   3. Open Settings App -> System -> Reset Options -> RESET SETTINGS
2. Network Reset With Customer Support
   1. Our Customer Support team can preform a network reset to the device
   2. Contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

Hope these troubleshooting steps help!

-Reagan