cannot set up watches

m_krause2 · 2024-09-10T17:49:05+00:00

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I cannot set up the 2 new watches I got. says they are not connected to my account. half the time i try to login it says i dont have an account. It wont let me pair the watches. Says its missing my credit card info i put it in and it wont save. I cant get anywhere with these watches to even try to get them set up. so frustrating . cant get ahold of customer service. anyone else having this trouble?

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Reagan - Gabb

Hello @m_krause2,

Apologies for any concern or trouble this caused you! It's great to see that you were able to contact our amazing Customer Support for assistance. They were able to find the source of the problem with your MyAccount and get that resolved so you were able to successfully activate and pair to your new watches.

Thank you for working with our team to get this resolved!

-Reagan

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