Has anyone had trouble with the watch not connecting to the app?

Schmkm22

The watch is on and fully charged but the app shows it offline and can't communicate. I have tried restarting both watch and app. I really don't want to unpair and lose all contacts if we don't have to. Is there any other way to get the app to talk to the watch again?

ReaganKowal

Hello @Schmkm22,

Sorry to hear you're having some trouble seeing your Gabb Watch 3 in your MyGabb app. Here are some troubleshooting steps to help with this:

• Update Software on the Gabb Watch 3:
  • Connect Gabb Watch to WiFi by going to the settings app
  • Open the ID app on the watch
  • Tap Update App until the screen says "Apps are up to date!" You may need to tap the button multiple times.
  • This may take several minutes to finish.
  • Turn the watch off by holding down the power button for 4 seconds, select the power off icon on the watch screen, wait 15 seconds, then hold the power button for another 4 seconds to turn the watch back on.
    
• Update the Firmware on the Gabb Watch 3:
  • Place watch on charger. Watch must be charged to at least 30% before updating
  • Open the Check for Updates app
  • Tap the update button. The watch will automatically restart when the update is done.
    
• Soft reset to the Gabb Watch 3:
  • Hold the power button down for 4 seconds
  • Select the power off icon on the watch screen
  • Wait 15 seconds
  • Hold the power button for another 4 seconds to turn the watch back on
• Update MyGabb App:
  • Delete and Re-Install the MyGabb app from the parent phone
  • Ensure you log into the MyGabb app with the primary account holder username and password

If you do not see a change after following the above troubleshooting steps, the next steps will involve unpairing and pairing back to the Gabb Watch. This is due to the fact that the connection between the Gabb Watch 3 and MyGabb app is experiencing an interference.

• Hard reset (Factory Reset) on the Gabb Watch 3
  • On the MyGabb App: Unpair the watch
    • Select the "Devices" tab
    • Select "Profile" on the watch you need to unpair
    • Scroll to the bottom of the profile and select "Remove Device"
    • Select "Remove and Reset"
  • On the Watch: Factory Reset the watch
    • Place the watch on the charger
    • Press the back button (top right button) 10 times fast
    • Select the checkmark on the watch
    • The watch will power off, factory reset, then power back on when it’s finished
    • Pair back to the watch
• Account Sync with Customer Support:
  • Our Customer Support can preform an Account Sync and a Network Reset to help resolve this
  • Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope these troubleshooting steps help!

-Reagan