New watch keeps turning off during setup for overheating

AnanyasPapa

We just received the gabb3 for my kid today, 9/10. We all got excited to set it up and it keeps shutting down due to heating issues. Anyone else has this issue? No Sun and no this watch hasnt even been setup to be using it for long as some threads suggest. Did I just get a defective piece? Help!

ReaganKowal

Hello @AnanyasPapa,

Sorry to hear about this experience with your new Gabb Watch 3. An overheating error can come from issues with the connection between the Watch and the network in your area. If the device is working too hard to connect to the network, it can cause it to overheat.

Here are some troubleshooting steps to help with this:

• Soft Reset on the Gabb Watch 3:
  • Hold the power button down for 4 seconds
  • Select the power off icon on the watch screen
  • Wait 15 seconds
  • Hold the power button for another 4 seconds to turn the watch back on
• Hard Reset on the Gabb Watch 3:
  • On the MyGabb App: Unpair the watch
    • Select the "Devices" tab
    • Select "Profile" on the watch you need to unpair
    • Scroll to the bottom of the profile and select "Remove Device"
    • Select "Remove and Reset"
  • On the Watch: Factory Reset the watch
    • Place the watch on the charger
    • Press the back button (top right button) 10 times fast
    • Select the checkmark on the watch
    • The watch will power off, factory reset, then power back on when it’s finished
    • Pair back to the watch
• Reset with Customer Support:
  • Our Customer Support can preform a Network Reset to help resolve this
  • Contact Customer Support by Live Chat on www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT

Hope these troubleshooting steps help!

-Reagan