Gabb Phone pro 4 issues

Jocool35
Jocool35 Member Posts: 2
in Software

I am losing contacts and downloaded apps everyday. I am unable to restore from the Gabb cloud. Each time I log out and log back in, restore stops at “121 of 363 files”.

I’ve called tech support everyday over the past week and gotten zero help with this issue.
this is not a device issue. I’ve purchased a new device and it does this as well. It’s something on Gabb end that is causing these issues.

What is going on with these phones? I’ve heard others are having problems with this as well.


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Comments

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin

    Hi @Jocool35,

    So sorry to hear that you have been experiencing some trouble with contacts and 3rd party apps disappearing on your Gabb Phone 4 Pro.

    It's great to see that you were able to receive a call from our Customer Support to troubleshoot and escalate this error. Our team is actively working on this. Thank you for being willing to work with our team to find the source of this issue to get it resolved!

    -Reagan

  • darrenfocht
    darrenfocht Member Posts: 1

    I too am having the same issue with my son's phone - it's always stuck at 47/1359 and he's very upset that the photos from his old phone won't transfer over to his new phone. Please advise on how to fix this.

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin

    Hello @darrenfocht,

    Sorry to hear you're having some trouble with your data downloading from your old Gabb Phone to your new Gabb Phone from the Gabb Cloud. Here are some troubleshooting steps to try:

    1. Ensure your Gabb Phone is connected to a strong WiFi source
    2. Log into the Gabb ID on the Gabb Phone
    3. Select the three dots in the upper-right corner, then select Back up Now - this will sync the data to the cloud
    4. Keep the device connected to WiFi and logged into Gabb ID while backing up

    If you are still seeing the hold to the backup after following these steps, log out of the Gabb ID > log back into the Gabb ID > follow the above steps again. If things do not change after following all these steps, please contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They will be able to further investigate this with you and preform a sync to your account if needed.

    Hope this helps!

    -Reagan

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