Gabb Maps

BluCrusher14 · 2024-09-30T20:28:55+00:00

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Gabb Maps is not loading any of the information/map. I've deleted and reinstalled it as well…nothing changes. I'd like to see an update also with being able to download offline maps (similar to Google Maps). Can you explain if there is a bug or glitch going on?

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Comments

Reagan - Gabb

Hello @BluCrusher14,

Great question and feedback! The Gabb Maps app currently functions off WiFi only. For best use of the app, ensure your device is connected to a secure home WiFi source.

Here are some troubleshooting steps to help get your app up and working:

Update Gabb Phone 4 Pro:
1. Navigate to the Knox E Fota app and check for updates
2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
Resets to Gabb Phone 4 Pro:
1. Open Settings App -> General Management -> Reset -> Reset all settings
2. Open Settings App -> General Management -> Reset -> Reset mobile network settings
3. Open Settings App -> General Management -> Reset -> Reset Wifi & Bluetooth settings
4. Open Settings App -> General Management -> Reset -> Reset accessibility settings

Ensure you have connected back to WiFi before testing the Gabb Maps again. Hope this troubleshooting helps!

-Reagan

BluCrusher14

The Maps is still not showing all of the details. There is a problem with the app as I've gone through all of the steps you've provided. Could you send in a request to have this checked out and roll out an update?

Gabb Product

Hello @BluCrusher14,

Thank you for your comment letting us know that the troubleshooting steps from @ReaganKowal did not help resolve this issue you are experiencing with your Gabb Maps. We apologize for any trouble or concern this has cause you and your family.

This feedback has been given to our team to further investigate. We can assure you that our team is aware and actively working on getting this bug solved. We will add an update to this thread as soon as a fix has been rolled out. Thank you for your help in getting this resolved!

-Gabb Product Team

Martins

We are having the same problem with Gabb Maps. Thank you for the conversation for solutions and that there is still a problem. Thank you for working on it.

scottm65

has anyone found an answer/ i to am having same problem

Reagan - Gabb

Hi everyone!

Wanted to add an update that our team is aware of this error and is actively working on a fix on high priority. We do not have a set date for when this fix will be released but we will be adding an update to this post as soon as we know. Thank you for sharing your reports of this to better help us get this resolved.

-Reagan

AAAMOM

Hi!.. we got a refurbished replacement phone through GABB. It is a 4 Pro.
Does anyone else have the issue that maps and Weather does not work no matter what you try to do? I’ve been on the phone with Gabb many times and they can’t seem to fix it.
They are telling me that this is a “known issue” and that they are working to fix it, but it has been a long long time. I am feeling like the issue is with the phone itself and need a new one, because this wasn’t an issue with our first one. Gabb customer support tells me that it is across the board with the 4 Pros, but I know of two other people that have them, and do not have this issue.Does anyone else have this problem? Thanks so much for your help! Paying to have things that don’t work is very frustrating!

BrandonT

I've noticed the same problem with the Here We Go map app as well and since Gabb Maps uses their engine I suspect Here We Go is having the same problem as well.

Kevin_77

we are having the same problem with my daughter’s gab phone. The gab maps does not work no data loads on the app just a blank screen. Any update on a resolution?

BrandonT

I've also noticed that the Weather Channel app's radar isn't working either or anything else with a map. Gabb, are we having a GPS related issue maybe? Please help us fix this!

RemsenB

I noticed that a message came up that stated that Gabb Map isn't compatible with the android on the Pro 4.

EKnudtson

This is beyond frustrating! Navigation while your driving teen is going from one place to another is essential! I have spent over 6 hours on the phone (mostly on hold) trying to get this issue resolved. If this dumb thing doesn't work by the end of the week I am starting the return process.

BLRNC

Recently got a Gabb Phone 4 Pro for my kids. We are trying to get the map app usable. Noticed that there was an issue being “worked on.” Any solution yet? App has been enabled, but opens up completely blank and won’t “look up” any address. Thanks.

Reagan - Gabb

Thank you to all who has commented on this post.

Our team has been made aware of each of these reports and will to any more that come. They are actively looking into this error. All update will be added to this thread when they have been released.

Thank you!

-Reagan

BrandonT

I've also noticed that apps that have maps like the Weather Channel app weather radar is blank and some of the flight (Southwest etc) apps keep saying that GPS cannot be found so it doesn't allow me to search based on my location. Is Gabb having a GPS issue with the Gabb Phone Pro 4?

CMS

I have had several GABB devices for years. None of them have ever worked with the map. I have reached out, sending screenshots and asking questions but have had zero response. I used to live in Salt Lake County and now in Utah County- neither location works. For months it said my kid was in the middle of the ocean. Then it will randomly have a location from months ago. This functionality is one of the most important facets of child technology.

If it were one device that struggled, I could understand. If Gabb replied to help rectify it or acknowledge it, I could understand. If it was for a certain time period while updates were being worked on, I could understand.

I am saddened by the many troubles I have had navigating this and without and improvement. :(

Is there anything being done?

Amanda_319

I am here after searching for help on this too. I am trying to use the Fahlo App, which works off of a map view. I am unable to see any maps at all, just blank screens. I hope there is a fix soon!

SortedSand

I have a brand new gab phone 4 pro with the plan that allows 1000s of apps. I have strong wifi at my house. Today is 12/25/2024.

The gabb maps does not work - it is blank.

andrewm

Same issue with maps failing to load any data despite new phone (4 Pro) and wifi connection.

purdaddy

Same here. Got two kids Gabb Phone Pro 4's for Christmas. Glad we didn't make anything more than a monthly commitment to this thing at this point. Not much that you'd rightly expect to work works right and consistently.

Maps only work on WiFi? What in the world sense does that make? Here's an interactive map of the world, but it won't work outside the house. Hello MapQuest :/

Maps don't load due to a known for months bug.

Can't manage contacts without manually inputting them because the "from child's contact list" never shows any contacts, then often ends up with duplicates (that if you delete one, they both disappear).

Don't get notifications of "Requests" (texts from yet to be approved contacts) to our app when logged perfectly well on the Gabb phone. The child can then read the full text message sent to them in the "Requests"???

Not sure I feel any more protected, but rather hamstrung and frustrated. Where's the Quality Assurance and Control?

Maybe support could post a list of known issues, or at least put them in the internal knowledge base that the support assistant bot is leveraging so it's LLM would let the customer know it's a known issue Gabb is working on and NOT direct us to documentation that won't help because of a bug.

purdaddy

Same here. Quite disappointing that most features we bought these phones specifically for don't work like one would expect, if they work at all.

Matt

Having the same issue. Followed all of the directions mentioned above with no resolution. This is our first time with the Gabb phone and will be the last if this continues. This is month #3 with no updates.

BrandonT

Map Quest and Waze are the only apps that seems to work with a map at this time but be warned that Map Quest can also eat a lot of data if you use it on a long trip. Gabb please fix the other map Apps so we can conserve data.

marksb15

I followed some of the steps set out early in this thread. The Knox E-FOTA shows that I have a Gabb Phone 3 Pro. I ordered a Gabb Phone 4 Pro on December 27, 2024, and all the packaging says 4 Pro. What is going on? Could this be a problem?
I have also had an issue installing apps, it just says “an error occurred enabling the app”.

mountainGoat

IMG_2867.jpeg

new phone—this doesn’t work. Customer service told me they were unaware of anything. I see “it’s being worked on” but that was a couple months ago. Any update Gabb?

NewEnglandFamilyof6

My daughter received her Gabb Phone 4 Pro last summer (August 2024) - the maps app worked for a short time and was great! However, it has been out of commission for months now. We have tried all of the troubleshooting options but the app remains unusable. For reference, when you open the maps app it simply shows a blue dot and a search bar, no location indicators (See images below).

RedK

*Having same issue with GabbMaps-Error saying: "NO RESULTS FOUND, TRY ANOTHER SEARCH, OFFLINE"

*Having same issue with having to manually entering ALL Approved Contacts

*Having same issue with Knox saying it's a Gabb 3 Pro, when it's supposed to be a Gabb 4 Pro

*New issue- some apps that I HAVE approved will not load on the Gabb phone (ex: '24Games' math game app) It says to load it on the Google Play store after it has been approved, but the Google Play Store doesn't show that app, so I can't load it

*New issue- Spam numbers AND UNAPPROVED phone numbers CAN STILL CALL the Gabb phone..the only way to prevent this is to block the number on the Gabb phone AFTER they have already called..so what is the point of approving contacts if unapproved people can still call in?

Have called Customer Support several times, they don't know why the maps app wont work or why the game app wont load or why Knox is saying its a Gabb 3..have yet to get this resolved...Very frustrated, beginning to wonder if I shouldn't have started my child off with a different first/beginner phone.

Henry

Hi,

The Knox E-fota app says the Gabb Phone 4 Pro is a "3 Pro" because they both use the same lockdown (Knox) "campaign". The only difference I'm aware of is the hardware and that the 3 Pro uses Android 13 (the 4 pro is Android 14). This does not have anything to do with the broken Gabb Maps app.

I am also having the same problem with Gabb Maps, it seems to be an app glitch that Gabb will need to push an update for.

BrandonT

I charged up my old Gabb Phone Pro (Galaxy A10e) the other night and even though the phone is inactive it can still access the maps just fine as long as I am on Wi-Fi. I am able to search for a place and it finds it just like my current phone used to do. What is it with that older phone vs my Gabb Phone 4 Pro? Is Knox locking down the GPS uplink on the new phones so the ap can't find us and just says "Offline"? I notice that every app on my Gabb Phone 4 Pro that has a map component of some kind will stall out like Gabb Maps but Waze (Google Maps based) and Mapquest are fine.

Any thoughts Gabb Techies?

Meanwhile my Gabb Phone Pro continues to be able to use the maps.

BigRed

Gabb Maps not working for us either.

jrose

Same issue. This is very frustrating as there is no help from Gabb or even mention that this is an issue. I called and they didn’t seem to know it was an issue. Ugh!

BAM

I was excited to see the weather channel app, but like what was said above the radar map doesn't work. I have tried to uninstall and reinstall the app and am connected to wifi, but still no map. my map quest app works fine

HFClife

I know ALOT of others are having issues with Gabb maps not working. We are having the same issue. I upgraded to the highest level to download Mapquest app which has ads. When is Gabb maps going to be working? I feel Gabb should discount the price since their apps don’t work properly.

Tibychic

My son's Gabb 4 phone apps like maps and photos are spontaneously closing. Maps won't even open at all now. Photos will close when he tries to go to settings within a photo or video. Please help!

Mward78

There are so many issues with this system. The map shows the starting location 17 miles away, The phone is set to update to the cloud each evening but it will only update if I manually start the update. I have to make sure the Gabb ID stays logged in on the phone otherwise the location will not update (last time was during a field trip so that was helpful).

And this thread has been getting the same response from Gabb since September 2024.

SRICE

Activated a new phone (pro4) this weekend and same thing happening as described in thread . @ReaganKowal updates?

Is there an approach that customers can take to get a mass incident opened for company to investigate and fix?

SRICE

Activated a brand new phone this weekend (Feb 23) and maps behaving like everyone else in this thread. @ReaganKowal can you provide an update to this string on status of this? And why Customer Support doesn’t know anything about it?

Thank you.

Reagan - Gabb

Hello all,

Thank you for continuing to comment on this post to help out team further investigate the bug in the Gabb Maps App. We apologize for any and all trouble this bug has caused you and your family. I can assure you that our team is aware of this bug and are actively working to get this resolved.

‼️If you have not yet had a chance to escalate your information to our team, you can do so by Live-Chat at www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They will need:

Verify your MyAccount through the 4 digit security pin number
Gabb Maps version number:
1. Press and hold Gabb Maps icon → Tap the ℹ️ icon → Scroll to bottom to find version

Thank you!

-Reagan

Macrobolic

Got this phone back a couple of months and the maps has never worked. I tried every step in this thread with nothing being done. I work for a tech company and having an issue reported and still not even being aware of a root cause after six months is beyond ridiculous.

Even more concerning is that customer support says they’re unaware of any kind of issue even though this thread has existed that long. Please provide an engineering ticket number so we know there’s actually something being done.

As far as my son’s phone, here is as much info as I can provide. He is on WiFi, which is kind of ridiculous in its own right. If you need a map, it’s not usually where you have WiFi, so that needs to change ASAP.

BrandonT

It's weird because the Gabb Maps app seems to work on my son's Gabb 3 Pro but not on my Gabb Phone 4 Pro.

Any idea what's going on here?

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