Gabb Maps

BluCrusher14
BluCrusher14 Member Posts: 17

Gabb Maps is not loading any of the information/map. I've deleted and reinstalled it as well…nothing changes. I'd like to see an update also with being able to download offline maps (similar to Google Maps). Can you explain if there is a bug or glitch going on?

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Comments

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin
    edited September 30

    Hello @BluCrusher14,

    Great question and feedback! The Gabb Maps app currently functions off WiFi only. For best use of the app, ensure your device is connected to a secure home WiFi source.

    Here are some troubleshooting steps to help get your app up and working:

    1. Update Gabb Phone 4 Pro:
      1. Navigate to the Knox E Fota app and check for updates
      2. Google Play Store app and tap the circle in the top right > Manage Apps and Devices > The second line should say "All apps up to date" or "Download/install updates."
    2. Resets to Gabb Phone 4 Pro:
      1. Open Settings App -> General Management -> Reset -> Reset all settings
      2. Open Settings App -> General Management -> Reset -> Reset mobile network settings
      3. Open Settings App -> General Management -> Reset -> Reset Wifi & Bluetooth settings
      4. Open Settings App -> General Management -> Reset -> Reset accessibility settings

    Ensure you have connected back to WiFi before testing the Gabb Maps again. Hope this troubleshooting helps!

    -Reagan

  • BluCrusher14
    BluCrusher14 Member Posts: 17

    The Maps is still not showing all of the details. There is a problem with the app as I've gone through all of the steps you've provided. Could you send in a request to have this checked out and roll out an update?

  • Gabb Product
    Gabb Product Administrator Posts: 113 Admin
    edited October 7

    Hello @BluCrusher14,

    Thank you for your comment letting us know that the troubleshooting steps from @ReaganKowal did not help resolve this issue you are experiencing with your Gabb Maps. We apologize for any trouble or concern this has cause you and your family.

    This feedback has been given to our team to further investigate. We can assure you that our team is aware and actively working on getting this bug solved. We will add an update to this thread as soon as a fix has been rolled out. Thank you for your help in getting this resolved!

    -Gabb Product Team

  • Martins
    Martins Member Posts: 1

    We are having the same problem with Gabb Maps. Thank you for the conversation for solutions and that there is still a problem. Thank you for working on it.

  • scottm65
    scottm65 Member Posts: 1

    has anyone found an answer/ i to am having same problem

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 536 Admin

    Hi everyone!

    Wanted to add an update that our team is aware of this error and is actively working on a fix on high priority. We do not have a set date for when this fix will be released but we will be adding an update to this post as soon as we know. Thank you for sharing your reports of this to better help us get this resolved.

    -Reagan

  • AAAMOM
    AAAMOM Member Posts: 1

    Hi!.. we got a refurbished replacement phone through GABB. It is a 4 Pro.
    Does anyone else have the issue that maps and Weather does not work no matter what you try to do? I’ve been on the phone with Gabb many times and they can’t seem to fix it.
    They are telling me that this is a “known issue” and that they are working to fix it, but it has been a long long time. I am feeling like the issue is with the phone itself and need a new one, because this wasn’t an issue with our first one. Gabb customer support tells me that it is across the board with the 4 Pros, but I know of two other people that have them, and do not have this issue.Does anyone else have this problem? Thanks so much for your help! Paying to have things that don’t work is very frustrating!

  • BrandonT
    BrandonT Member Posts: 16

    I've noticed the same problem with the Here We Go map app as well and since Gabb Maps uses their engine I suspect Here We Go is having the same problem as well.

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