My daughter's watch crashed today and was stuck in a boot loop with Android recovery. The only thing to do was to remove the device and factory reset. But, her profile is gone too? I cannot find her Gabb ID anywhere in the MyGabb app or the web portal. All of her contacts are gone. There were only a few, so we can re-add most of them, but why would her profile be removed all together? Isn't the profile supposed to be separate from the device so we can just re-attach it? For debugging, the Android error was enablefilecrypto_failed.
And the pets. She is really upset about that. She had spent over 600 coins in that thing and it is all gone. We, as parents, don't event have the ability to add those back. If we could just create a task with say 600 coins, that would fix it, but they are capped at 3. She really doesn't want to do it anymore because she's worried she's going to need to start all over again. You run Android in a closed ecosystem. It really won't be that hard to push to the cloud a save file that can be used as a backup.
Sorry for the rant.
