Gabb music

Mauashy
Mauashy Member Posts: 2
in Gabb phones

My teen cannot access the music even after my subscription. What do I do?

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Answers

  • ElizabethJune_98
    ElizabethJune_98 Member Posts: 10

    This might actually be similar to what I was referring to in the adding apps post right below this one. My account needed a sync when I upgraded my plan which gave me new features. @ReaganKowal is this similar?

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 491 Admin

    Hello @Mauashy,

    Thank you for this post! I'd love to help give some troubleshooting steps to help with this:

    1. Log in to your Gabb account here ←
    2. Make sure you have an active subscription or is on a plan with Gabb Music included 
    3. Log in to the Gabb ID app on your child’s Gabb phone, then try using Gabb Music again

    If you are still experiencing trouble after following these steps, try following what @ElizabethJune_98 is referring to. She mentioned a sync that is preformed by our Customer Support team to your account. This sync helps ensure all subscriptions and features are fully accessible to the Gabb Phone and in your MyAccount.

    Our Customer Support team can be contacted by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Hope this helps!

    -Reagan

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