Phone upgrade

Missy
Missy Member Posts: 2
in Account Management

i receive an email that said it was eligible for a free upgrade. I click through all the prompts and ordered the new upgraded watch. But i am currently being charged for both watches.

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Answers

  • ReaganKowal
    ReaganKowal Administrator, Moderator Posts: 474 Admin

    Hello @Missy,

    Love hearing that you were able to upgrade your line! We're happy to have you as part of our Gabb family. It sounds like something may have happened along the upgrade process to cause the main line not to upgrade but add an additional line. So sorry for any trouble this caused.

    Luckily, this can easily be fixed! Our amazing Customer Support Billing Department is able to right your account. You can contact Customer Support by chat at www.gabb.com, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Thank you!

    -Reagan

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