Fitbit app login

Swissham · 2024-10-16T22:17:36+00:00

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Tryingto have my son access Fitbit but cannot seem to sign in to his account. The Gabb phone does not allow sign in through Google (security comes with the phone to not allow) - and Fitbit does not allow you to sign in with your Google email (except through the sign in via Google option - which when you click it does not work).

Fitbit no longer allows access by non-gmail accounts so different email address is not even an option.

Anyone else found a way around this?

Thank you!

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Glen

The Fitbit app requires my daughter to login with her Google account, which doesn't allow it due to a restricted profile on the Gabb phone. How can I get her signed into her Fitbit account to sync her watch?

Barto

I'm setting up my daughter's phone. We downloaded the fitbit app for her watch, but fitbit is going to sign-in with Google account only. When I open the app and click on "sign in with Google" I get a message that "Restricted profiles cannot add accounts." Is signing into Google linked accounts not possible?

Gabb Product

Hello all,

Thank you for your post and comments about your experiences with the Fitbit app on your Gabb Phones. We apologize for any trouble or concern you’ve had with this third-party app. We’d love to give further information into this situation to help everyone better understand.

The Fitbit app is one of our parent approved third-party apps in our Gabb App Store. When this app was tested and approved through our reviewing criteria, the user was able to login to their profile with their username and password. After the app had already been approved by our team and added to the App Store, Fitbit released an update that implemented the requirement to sign-in with Google.

Due to this update, the “Sign-in with Fitbit” option will only work for Legacy Fitbit customers who have accounts that were created prior to 2021. We keep the Fitbit app in our Gabb App Store for those users. Unfortunately, those who are not a Legacy Fitbit customer, will not be able to login to this app as our devices are unable to accommodate Google logins.

We hope this information helps! Thank you for your understanding.

-Gabb Product Team

KaBa

We checked pre-emptively that Gabb had a working Fit-Bit app with the new Gabb Phone, but we have run aground an issue where you cannot set up a fit bit smart watch on these phones. Google requires a google log in for Fit-Bit devices but when trying to use Google to log in as it is one of two options, the phone does not allow it. Going to settings and trying to add a google account also does not work.

There does not seem to be any way of adjusting these in the Gabb App as well.

Reagan - Gabb

Hi @KaBa,

Your post was merged into this one as others have asked a similar question. Sorry for any trouble you experience with this app.

Hope this helps!

-Reagan

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