Upgraded phone for one daughter but need new number for old phone to add line but it won’t let me.

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Amanda
Amanda Member Posts: 2
edited June 11 in Account Management

Upgraded phone for one daughter but need new number for old phone to add line but it won’t let me.

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  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
    edited June 11
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    Hi @Amanda,

    Love to hear that you upgraded your current line and want to open a second line. To activate a new line on the old phone, you will need to do what is called a BYOD. A Customer Support agent will need to process this as it is not an available option in your Gabb Account online.

    Please contact Customer Support by chat on www.gabb.com, or by phone at 385-235-6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    What they will need:

    • Account verification:
      • First and last name of the account holder
      • 4 digit security PIN number
    • IMEI Number:
      • Can be found in the Settings under About Phone
    • ICCID (SIM card) Number:
      • Can be found in the Settings under About Phone
      • Can also be found on the SIM card itself

    **Note that there will be an activation fee as expected with all new lines. Once processed, a new number will be assigned to the phone and will be ready to go. Hope both your kids enjoy their new devices!

    -Reagan

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