Gabb messenger - Message contents aren't showing up in conversations

bluejeana

My son is no longer able to see messages inside of conversations. Conversations still show in the app, but when he goes to view an individual conversation there's nothing there.. He's able to send texts and the notification bubble on the conversation shows that he's getting them.

This started happening today (10/24/24)

ReaganKowal

Hi @bluejeana,

Thank you for this post! I'd be more than happy to add some troubleshooting steps to help resolve this:

1. Resets to the Gabb Phone 4 Settings:
   1. Open Settings App -> System -> Reset Options -> Reset Wifi & Bluetooth
   2. Open Settings App -> System -> Reset Options -> Reset App Preferences -> Reset Apps
   3. Open Settings App -> System -> Reset Options -> RESET SETTINGS
2. Reset to Gabb Messenger on Gabb Phone 4:
   1. Open Gabb Messenger -> Settings -> Troubleshooting -> Sync Settings

Hope these troubleshooting steps help!

-Reagan