Gabb Phone 4 Pro Videos in messenger

iccil
iccil Member Posts: 2
in Gabb phones

Videos will not play in my daughter's Gabb 4 pro Gabb messenger. Only shows as a still image. Her friend has the Gabb 4 (not Pro) and videos work for her.

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  • Gabb Product
    Gabb Product Administrator Posts: 119 Admin

    Hi @iccil,

    Thank you for this post and sharing your experience with this error on your Gabb Phone 4 Pro. Reports like this help our team investigate further into errors our customers are experiencing.

    Our team has been made know of this error to investigate. We'd love to see any more reports of this commented on this post to continue to help us look into this. The more reports we have the better!

    Thank you!

    -Gabb Product Team

  • Gabe1104
    Gabe1104 Member Posts: 5

    I have the same problem. Any videos sent to Gabb Messenger show up as a still image and an audio recording. There is no motion picture.

  • BrandonT
    BrandonT Member Posts: 19

    On previous models of Gabb phone that I've owned, this problems was solved by changing your default video player to the Samsung one. Haven't had any luck with that on the Gabb Phone 4 Pro.

  • Ronnapaxton
    Ronnapaxton Member Posts: 1

    My son has the same problem. It only sends a picture and an audio recording. He also has the Gabb phone 4 pro

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