Account update


I am having a problem inputting my billing info. Whenever I try it erases. The circle will show that it is updating but then won't let me move on to the next screen. When I log out and try again same problem.

I'm trying to purchase a phone for my daughter but I'm having no luck.


  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin
    edited June 17

    Hi @Kristal82_

    Sorry to hear you are experiencing some trouble updating the billing information in your MyAccount. A great troubleshooting step to start with that you can do yourself is:

    1. Open an Incognito Window also known as a Private Window. Steps to open this window will verry depending on if you are on a computer or phone and what browser you are using.
      1. Chrome on computer: Ctrl + Shift + N
      2. Apple on computer: File > New Private Tab
    2. Open a new tab and search
    3. Log into your Gabb Account
    4. Account Information > "payment information" > Edit.

    If you are still experiencing the loading screen after following these steps, please contact Customer Support by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT. They will be able to help manually update that information for you on their end. Thank you!


Gabb Help Center

Explore articles and tutorials to answer your product questions.

Visit Help Center