Flagged messages

Browntime
Browntime Member Posts: 1
in Software

I’m curious how Gabb flags photos and how they decide what is inappropriate. Literally a normal photo of my child’s friend/s comes through with nothing wrong in it and it’s flagged as porn 🤦🏼‍♀️. How do we know when it’s actually catching something bad when it can’t decide make out the difference in a normal photo of someone ?

Comments

  • Price_S24
    Price_S24 Member Posts: 1

    first let me say that I love the feature on video calling that shut the call down as soon as nudity is detected. This has happened with my son and his friend, both being boys and having their T-shirts off talking on the phone. It’s a nuisance and makes him irritated, but I absolutely love it! Lol

    Now what I do not appreciate is when a flagged text photo is sent it alerts me, but only shows a blurred image and who it is from on my end. It also says explicit images are not shared with my son‘s phone, but he gets the text message that is flagged and mine is blurred, his is not. Thankfully, these have only been images. His buddy has sent him of hogs or deer he has killed. So for some reason it thinks the animals are nudity. But what a scary is if if it were real nudity, he would get the picture and I would get an alert that is blurred out and I have no idea what it is until I ask him. I feel that this feature should be blurred out for the child not the parent!!

    Another issue I am having is that he can delete photos. I do not want him being allowed to delete photos as I check his phone every night.

    While I’m at it, the location services take 5-10 minutes to refresh for me. Is that an issue with anyone else??

  • Gabb Product
    Gabb Product Administrator Posts: 148 Admin

    Hello @Browntime and @Price_S24,

    Thank you for these posts. We appreciate hearing from our customers to continue to exploring new ways to enhance users experience. Our text and photo message flagging system works through a system that categorizes the content into different groups of content. Once the content has been analyzed, the message will either continue to the receiver or get flagged by our system.

    We appreciate you bringing these experiences to us so we can investigate. We are constantly working to improve our system every day to ensure it functions as designed to keep the Gabb user and parent safe. Thank you for being part of our Gabb family!

    -Gabb Product Team

  • Teejzm
    Teejzm Member Posts: 2

    I sent my son photos of the two of us, and Gabb marked them as porn. We were fully dressed and just hanging out. We can't even override the flag either.

  • Reagan - Gabb
    Reagan - Gabb Administrator, Moderator Posts: 802 Admin

    Hi @Teejzm,

    This is definitely not normal behavior! Here is a troubleshooting step to help:

    1. Log into your MyAccount👈
    2. Select Dashboard
    3. Select View details on the Gabb ID
    4. Select "Unassign device"
    5. Re-assign device
    6. Select the device that you want to assign the Gabb ID to

    If you experience this issue again, please contact our Customer Support team for further investigation. They can be contacted by Live-Chat through www.gabb.com, or by phone call at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.

    Thank you!

    -Reagan

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