Forgot phone password

Katy Member Posts: 2

My son has a pattern password, he can’t rember what it was and he has been logged out multiple times. I don’t know how he could change his password without knowing it. Just let me know if you guys can maybe erase his password or something.



  • ReaganKowal
    ReaganKowal Moderator Posts: 129 Admin

    Hey @Katy,

    Forgetting the password to a phone is bound to happen once or twice, it happens to all of us! Our Customer Support team does have a troubleshooting step that can be done to remove the password. They ask that you reach out when you have at least 15 minutes to troubleshoot on chat or call. Please contact Customer Support by chat on, or by phone at 385.235.6646 Monday-Friday from 7:00 a.m-6:30 p.m., MT or Saturday from 7:00 a.m.-3:00 p.m. MT.


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